West Elm Store Complaint - West Elm Store Harassment for Non justified Late Fees

Review by westelmfail on 2009-10-04
Retailers, like West Elm Store, are more evil that those banks charging exorbitant fees. Congress has noticed the banks. It’s time to take a look at retailer practices. I bought five pillows at a West Elm Store. Stupidly, I let the clerk talk me into getting a special card so I’d collect points good for future purchases. It turned out to be their credit card – he wasn’t exactly up front. When the credit card bill came I sent off a check and paid in full – on time.
Well, apparently my payment was not received on time. So, the next month I received a bill with only a late fee and interest on the late fee – the late fee was $20. I wrote a note, explained that I did not think I should have to pay this, and thought that was that.
No, no. The bills keep coming – every month. And each month they add another late fee (for $20 bucks) and accumulated interest. I wrote another note. It’s up to < $100 bucks now. West Elm Store started harassing me for the late fees immediately. They call seven days a week, starting around 8:30 A.M. The number is usually 303-255-5045 or unknown. An internet search revealed that there are tons of consumer complaints about the harassment associated with this number. They call at least four or five times a day and when I don’t answer the phone (duh?) they call my business line. I tried explaining my position to them, got ignored and now just suffer the harassment of the endless calls.
They called Sunday morning at 830. I had my volume off. Keep calling West Elm Store. No one’s home to take your call. Oh, and you might want to spend your time going after real delinquent accounts.
Comments:7 Replies - Latest reply on 2009-10-04
Posted by Anonymous on 2009-10-04:
You didn't know you were signing up for a credit card? You didn't pay the bill on time? You are mad about a late fee? You know, I really try to see the OP's view on this, but a grown person who doesn't understand she is signing up for credit, doesn't understand she has charged something because no money left her hand during the transaction, and now doesn't consider herself among 'real' deliquent payers probably shouldn't have a credit card to begin with. Pay them what you owe and chalk it up as a hard lesson.
Posted by andbran on 2009-10-04:
how could you not know it was a credit application? im pretty sure it ask for your SS# so that should have been your first clue. so this is partialy your fault.
Posted by MaggieMcT on 2009-10-04:
"apparently my payment was not received on time" -- either it was or it wasn't. What does your cancelled check say? This retailer doesn't have any more control over the Post Office than you do, so if they received it late, why is that their fault?
Posted by Eloise on 2009-10-04:
How did you not know you signed up for a credit card? You left the store with the merchandise that you used the card to pay for. Did you think they just gave you $100 worth of merchandise for free?
Posted by JR in Orlando on 2009-10-04:
I know people that stores give merchandise to all the time, but they call them shoplifters. Eloise summed it up nicely.

I pay credit cards by check because I like the process. When I get the bill, I send the check in. Then I call the credit card company, one week after I mail the payment. I usually pay a set amount but add $1.00 for each month so that January payment would be $51.00, February $52.00, June $56.00, September $59. This way when the recording says my payment for $59.00 was received, I know my September payment has been received. (If all payments were $50.00, I may not know which payment.) If it hasn't been received, I would follow up. Works for me.
Posted by Eloise on 2009-10-04:
Good idea, JR!
Posted by Anonymous on 2009-10-04:
JR, great idea! I am going to start doing that!

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