Sears Complaint - Poor Delivery customer service
So, I remodelled my kitchen and updated my appliances, d/washer, gas range and microwave. I purchased these from Sears because they had a solid reputation. Salesman was great, until delivery scheduling came. Mind you, this is my second time updating a kitchen and I had bought appliances from them before and was very pleased.
Anyway, the nightmare of delivery began with calling the 1 800 732 7747 number to arrange for a delivery date. They are somewhat inflexible but gave me a 4 hour window of delivery. Anyways, my delivery was staggered, the items came in on different days, the range, was damaged on day of delivery, rescheduled for next day, then it was not shipped, we were not notified and waited a whole day, cancelled kids activities waiting for the range, no call, no show, the truck guys actually called and asked if I was aware all they were delivering was a gas range tube, not the stove.
I called sears, asked to speak with a supervisor, after 15 minutes on hold, he never came to the phone, so I hang up. I had to go back to the store I had purchased the items from, demand some action, and there, they rescheduled delivery of my gas range for the next day 1pm to 2pm. As I write this, 2:45pm I still have not received my range, my hope is it will be here by the end of the day. It will be 1 week without a stove, buying 3 meals a day, 7 days for a family of four with one toddler. Can you imagine! ..and these items are paid for!!
I agree, don't buy from Sears...Lowes or Home Depot..the customer service just sucks.