Select comfort Complaint - Irritated consumer
FT. WORTH, TEXAS -- I purchased a sleep number bed in December 2007 at the mall. I was never given full explanation of their 20-year limited warranty at the time of purchase. It was not until I had the bed for a month, then by that time I did receive their blue booklet which had the full warranty information in it, but by that time it was too late to send back the bed, because I would have sent the bed back had I known in time. The bed was comfortable for a short while. I had the bed about a month when I discovered that it was leaking air because the numbers kept falling. I know this because I kept a nightly log and would record it each night. At first, after inflating it, I would start out with a particular sleep number that I chose. But two or three nights later that number would be considerably smaller and so on throughout the month. I did call customer service and they told me to air it back up and cap it off and call back in three days. I did that. Three days later they told me it was the pump and that they would send me another one, that was in April 2008. Around November 2008 I was having leaking problems again and they sent me an air chamber, then the same leaking problem again. I am on my second pump and second chamber, but to this day it is still leaking somewhere and customer service just won't even try to resolve this problem, they only get nastier each time. Their 20-year limited warranty is really only a 2-year prorated warranty which means that if they send me anything else after December 29, 2009, such as another(refurbished only) pump then I will have to pay a 20% and a 4% fee and then they will only give me a 30-day warranty. If this continues to go on, then this bed will get very expensive. I feel that I was misled and uninformed on purpose about their warranty at the mall, if they had been honest to begin with then I would of not purchased this bed. Even the commercials I see do not fully explain how "limited" their warranty is. All they mention is that their warranty is limited. This bed has been uncomfortable for over a year. This bed is over hyped and overpriced.
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