American SteamMaster Complaint - Bait and Leave - Carpet Cleaning

Review by ED13 on 2009-10-04
We had a coupon for cleaning the carpets at our house. The coupon stated any certian number of areas for a given price. When the tech got to our home he assured us that the coupon cleaning would do no good and although the coupon said areas, stairs were not among those meant by area. And, to really get our carpets cleaned, it would cost close to 3 times what the coupon stated. Also, he seemed quite put out when I confirmed that I wanted the furnitiure moved.
I then decided to call the number on the coupon and make note the coupon did say areas without restriction and so I had a right to expect the stairs would be done. When he discovered this he told my husband it was not worth the effort and he would get nothing if I complained and he wound up his hoses and left.
I called and asked to speak to a supervisor twice. Both times I was told I would get a call back and I never did.

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