Russ Darrow Complaint - Unauthorized repair on my vehicle
MADISON, WISCONSIN -- My vehicle was serviced at Russ Darrow on October 1st. The service advisor quoted me a total of $358 ($183 for a battery, $140 for a throttle/air intake assembly and $35 for a set of spark plugs). I added up the numbers and verbally confirmed with him that the total was $358. Other services were recommended (axle boots and a tensioner) that I declined. I stated very clearly that I only wanted to get the vehicle (eleven years old and nearing 170,000 miles) back into driveable condition so I could shop for a replacement. After talking with my husband about the estimate, he reminded me that I was over due for an oil change, so I called back and added an oil change. When I went to pick up my vehicle, I was presented with a repair bill of $534.04. The repair bill included a $129.15 tune up that had not been discussed nor authorized. The service manager was not available at the time and the staff told me that unless I paid the full bill I couldn't take my vehicle. I paid the full bill and left voice mail and an e-mail for the service manager. I spoke with him this morning and he refused to refund the amount for the unauthorized tune up, claiming that I had authorized up to $558 worth of repairs plus the oil change. My written notes clearly indicate an estimate totaling $358, and I feel I was taken advantage of and would like a refund for the tune up.