LG Complaint - LG Support Stinks - 42PC3D
OK..so I bought this TV not because I needed a new TV...I had a perfectly working RCA CRT TV that is still going strong after 20+ years. I just finally decided to come into the modern era and emjoy HDTV and briliant colors. So I contact LG chat line; here is the conversation:
carlo: Hello, Giuliano Volpini. Can I help you with anything today?
Giuliano Volpini: Hello Carlo; hope your well. Yes; unfortunately our 42PC3D lost it's picture about 2 months ago. Of course this took place after the 24-month warranty expired. I do not think a TV of this quality should malfunction and I was set on an LG due to the longer warranty but mostly the reliability. After performing some research on the net it seems that this TV is suseptible to the type of problem that we have encountered (ie. no picture but have sound). I attempted to work with LG to hopefully get some sort of half-and-half deal were I would pay labour or parts; but this did not work out. I would like to know if someone can tell me which parts I need and I will attempt to fix it myself. Thanks...will wait for response.
carlo: we don't do that kind of support, you'd have to call a local servicer to see if they would help
carlo: COLTECH ELECTRONICS LIMITED/905-561-5506/905-561-3380/L8E 2W2/306 KENORA AVENUE
carlo: that is your authorized repair shop
Giuliano Volpini: OK then thanks.
carlo: no problem
carlo: you understand why we don't give that kind of support?
Giuliano Volpini: No...I would like too though? I am really upset that over this to the point that I have already been looking at a new TV but will not look at another LG product.
carlo: we cannot give that kind of support because we would have to look at the TV for diagnosis, it's impossible to know just by you telling me the symptoms, and then we would be liable if you get hurt repairing the TV or not doing it correctly and say...your house catches on fire
carlo: none of the other TV companies would do it either...it's a liability issue.
Giuliano Volpini: OK...but how about maybe extending some assistance like I mentioned before...I mean just over two years man !!! I am not going with another brand because they would tell me what parts I needed; I am doing it because of quality, service and reliability. A friend of mine had a Samsung that died after 18 months (there was only 1 year warranty); even after 6 months they replaced the set...why...because a new TV should last a long time and because they wanted him to buy another Samsung in 10 or 15 years..LG did nothing for me; thay gave me a case number then called back and told me to go fly a kite basically.
carlo: I'm sorry, but we have certain policies we have to follow. If they told you that nothing could be done, then we can't do anything. Different companies have different policies.
Giuliano Volpini: Wow...such a corporate response...you did not even ask for the LG case; maybe you could do something or extend some sort of assistance...why does LG have such a hardass customer service runaround...come on man; I do not have cash flowing like a river (for lack of a better term)... Before purchasing the LG we had a regular CRT RCA that lasted over 20 years...only decided to go with a plasma to enjoy the benefits of HD and better colour...and this is what I get ?
carlo: I've read the case already, it's in your wife's name Felicia, unfortunately nothing more can be done
carlo: The case has already been closed
Giuliano Volpini: And why? What is so hard to understand that a TV (of supposedly high caliber) should not die in 30 months?
carlo: I am not going to argue these points anymore, we cannot do anything
carlo: thanks for your time
Notice: carlo exited session.