Budget-Truck-Rental Complaint - Misinformation regarding return of truck fees
EL MONTE, CALIFORNIA -- Customer representative at the originating rental agency, specified a $10.00 "late drop-off fee" when truck was picked up. Further clarified it by circling the amount of the fee ($10.00) on the original contract and had me initial it. Only requirement was that I call to confirm that the truck would be late and, again, reiterate the fee. Representative at the destination drop off center, refused to confirm the $10.00 drop off fee. Insisted that whatever was agreed to on the contract is what would be charged ( i.e. $10.00). Gave me instruction to leave the key, copy of the contract with the $10.00 fee circled in an envelope and to drop it off in the mail slot when the truck was delivered. Did everything I was asked to do and was greeted next day with a message on my cell phone that they had already charged an additional days' rental fee anyway. Completely ignoring the copy of the contract and the "circled and initialed $10.00 fee drop off fee." At no time in any conversation was I informed that I would be charged an additional days' fee if the return of the truck after the office had closed. THIS IS A BAD BUSINESS AT ITS UTMOST AND NO ONE SHOULD USE THIS COMPANY. THEY DO NOT TELL TRUTH AND MISREPRESENT THEIR INTENTIONS REGARDLESS OF WHAT THEY TELL YOU.