Pep Boys Complaint - Unhappy with service
MOBILE, ALABAMA -- I went to PepBoys to have my battery checked. When the guy walked out to check it, he told me the car wouldn't crank. He quoted me prices for 2 different batteries. I told him that I would go ahead and spend the extra 10 dollars to get 24 extra months. When I asked an approximate time, I was told I'd be the next car in line. I waited approximately 15 minutes and no one walked out to check my car. The manager (that was beside the co-worker the entire time) pulled a car around back and put his car ahead of mine. When I told the manager that I had been told I would be next, his response was "Yea, I'm bad about that". After being there 45+ minutes and paying 20 dollars to have it installed, I was ready to check out. In the process of itemizing my total purchase I realized that they installed the wrong battery..... I was so tired of the situation, I simply gave up..... Communication is the key to success and I do not feel that anyone listened. I was not told correctly of where I would be in line and the battery that I agreed to purchase wasn't installed in my car.....
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