Air Canada Complaint - Not Handling with Care - Damaged Camera
TORONTO -- Response from Air Canada RE: Damanged Camera
Air Canada Centre 1116
PO Box 8000, Station Airport
Dorval, Quebec H4Y 1C3
Without Prejudice (ya Sure)
Dear Mr. T
Thank you for your correspondence. We were sorry to learn that certain contents of your son's checked baggage were damaged during his recent travel. We would like to take this opportunity to offer our sincere apologies.
Our staff endeavours to handle all our passengers' baggage carefully. However, despite the best efforts of our staff, fragile items may sustain damage during transit due to a number of unavoidable factors, such as turbulence, shifting of items during take-off and landing; and no airline can therefore guarantee against damage. Acceptance of an item for transport does not constitute acceptance of liability. The Notice of Baggage Liability Limitations printed on all airline ticket states that special rules may apply to fragile or perishable items.
For your future reference, other items which are excluded from airline's liability in the case of loss, damage or delay are fragile or perishable items, jewelry, cameras, computers, cellular telephones, electronic equipment, liquids, business documents and samples, medications, money, negotiable papers, and other valuables. In general, checked baggage is defined as clothing for the purpose and duration of the trip and these restrictions apply to the majority of the world's airlines. It is recommended that fragile electronic items and other valuables be kept in possession of the passenger at all times.
We realize that you will be disappointed with our response but trust that the above has clarified the airline industry's position in such matters.
Air Canada Baggage Claims
This is just not acceptable. this is just plain laziness this has to stop.. I am not paying $300.00 for a flight ticket for no reason. on top
of a 300.00 dollar broken camera bill. It was packed very well trust me. This is just not worth it anymore. Very Very disappointed Custumer .
P. s Customers do not have Rights anymore I guess.
I will no longer be flying with you .