Toys R Us Informative - I work for Toys R US, ask me anything.
TEXAS -- I've been working for the company for a few years now I will not give out any more personal info than that so do not ask but I WILL be more than happy to share my experiences and attempt to answer any questions! I don't particularly care for the company but over the years I've come to realize most of the people who wine and moan are complete morons (not all but most) however I do admit that the return policy could be better (allow store credit on unopened gifts that are resalable.)
Corporate has been steadily cutting back on benefits and pay and general care for it's employees even it's upper management is in the same boat hell even the corporate people are getting canned left in right (with the recent internal restructuring of the company)
It seems to me like they are desperately trying to salvage the little that is left in hopes of pulling through and stay afloat in this Walmart dominated era or enough to make it appealing to sell off or make public again.
My personal experiences have been both good in bad as far as an employee goes it's a job what can I say. Some of the practices such as bombarding guests with add-ons like buyer protection plans and loyalty cards and such but if you notice most other specialty retailers (best buy and office max for example) do the same thing and with good reason too; it's one of the few things Walmart doesn't do that's providing a ledge for the specialty retailers to hold on to.
IN THE END it really depends where you live and which store you shop at. I've met TRU employees (corporate and non) from diff parts of the country and 99% of the time everyone tells diff stories on how their stores function. ( some do this some don't do that some have never heard of this nor have they ever seen that) all kinds of things from how they handle returns to how they stock the shelf so experiences are bound to vary from location to location. We're not McDonald where a big mac tastes the same wherever you go.
ALL I HAVE TO SAY is READ THE RETURN POLICY! Don't be an illiterate helpless waste of space and read the god damn information at your disposal. If you DON'T LIKE the rules then don't shop there (even though most places now have similar return policies, it's not the 1990's anymore people, not even Walmart or home-depot do no receipt returns anymore) DON'T BE A DOUCHEBAG to the employees who are just trying to make a living and or need some extra cash on the side it's not their fault.
WHAT GOES AROUND COMES AROUND and I've seen that to be true time and time again. If your not an as*hole to people you will find that things work out well in your favor most of the time; you'll encounter people like me who are willing to walk the extra mile to make someone smile.
P.S. If I misspelled something, read between the lines and use some basic 4th grade reading skills it's called context clues and figure out what I meant it's not that hard; god forbid someone make some typing errors.