Air Canada Complaint - Air Canada - why can't you find my bag?
Resolution Update on 10/10/2009:
Compensation has been received from Air Canada.
I am so disappointed with the poor assistance provided by Air Canada in regard to my missing bag that I had to write this review.
On August 6th 09 my luggage containing my holiday clothes, presents for friends and other sentimental items went missing, an unexpected surprise when I arrived in Calgary. I was left completely high and dry during a holiday stay, without clothes, toiletries, phone and camera chargers. A bit of a nightmare to say the least.
My travel involved flights from New York via Chicago to Calgary. I decided to fly to Canada stopping at Chicago as my daughter and I were were due to separate there in order for her to start her big US trip alone. I decided to accompany her there as support and to say my goodbyes while I continued my journey to Calgary. Interestingly an Air Canada officer at Calgary later commented that this was a very 'unusual' way to travel to Canada via Chicago. People don't normally do this. He wanted to know why I had chosen to fly this route! Somehow I felt I was to blame that my luggage went missing and had causing probems for baggage handlers( United may play a role here during transfer I concede but I understand Air Canada are primarily the investigators of the loss) I was given two boarding passes for both flights and was half heartedly informed by airline staff on arrival at Chicago that my bag will be placed on Air Canada Jazz flight to Calgary.
When I realized my bag was missing on arrival at Calgary I reported it immediately. I was given a tracer number and spoke to various call center operators on the other side of the world who unfortunately had difficulties understanding my non north American pronunciations. This only added to my level of stress. I was also given contradictory updates that my bag had been found but next operator could not locate this information. I found the manner of the operators quite unpleasantly perfunctory at times, speaking obviously from a dictated script. I gave up calling due to my frustration and just checked internet tracer site instead.
Unfortunately I have not heard from Air Canada head office in Montreal for an update on missing bag ( totals 8 weeks now) Air Canada Sydney branch staff hands are tied until a response is received from Canada.
I am still grieving for my lost items and hope that I will be compensated by Air Canada in due course, but when? I have been given no time frame - 'could be a long time because another airline is involved' is not really acceptable.