[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Toshiba America Consumer Products Inc. Complaint - BAD LCD TV - Toshiba Regza 42 inch LCD 07 model
Toshiba Regza 42 inch LCD 07 model - Complaint
Developed black vertical lines in screen. Toshiba and many other brands of LCD are failing and Toshiba is fully aware of the problem but playing dumb. Tell them your out of warranty and they blow you right off. They won't make good on the sets.
Just google black vertical lines in LCD TV's and you can't imagine why there's no class action lawsuits out there. Stay away of Toshiba for you next purchase, TV's a lemon and there customer no service is useless.
One good thing though, the customer service wasn't a guy in India with bad English named "Bob" at least in this case an American screws ya.
Just google black vertical lines in LCD TV's and you can't imagine why there's no class action lawsuits out there. Stay away of Toshiba for you next purchase, TV's a lemon and there customer no service is useless.
One good thing though, the customer service wasn't a guy in India with bad English named "Bob" at least in this case an American screws ya.
Comments:
Posted by andbran on 2009-10-06:
if your warranty is expired what do you expect them to do?
Posted by PepperElf on 2009-10-06:
apparently the company is suppose to ignore the warranty and repair it for free anyway, just because
Posted by Sparticus on 2009-10-06:
I don't get the impression the author is asking for something for nothing... I'd be pissed if my new TV started failing after 2 years as well. Particularly since LCD tv's are marketed for their long life (up to 20 years the screen is suppose to last).
2 years is ridiculous. Toshiba is a decent brand too. Sad. We went with a Samsung. A friend works in the display business and she told me LG and Samsung are really the only two they ever use... So we went with the Samsung...
Thanks for the review. Good to know about this brand. Curious what other brands are having this issue.
2 years is ridiculous. Toshiba is a decent brand too. Sad. We went with a Samsung. A friend works in the display business and she told me LG and Samsung are really the only two they ever use... So we went with the Samsung...
Thanks for the review. Good to know about this brand. Curious what other brands are having this issue.
Posted by Tom20349 on 2009-10-09:
Thanks Sparticus, your comment is right on the money.
The TV man was out today. The second he saw the TV he knew it was a bad display costing over 1,000 to replace. He mentioned a defect called MURA in the LCD it occurs during manufacturing. I looked this up on line he's not lying. And Toshiba and several other company's are aware of it but refuse to make good on them....Stay away from Toshiba and there Customer no service. I have a great web site that is all about TV repair as well. If you need it. I'm going to have to sell my 2,000 TV I'm still paying for and buy an LG or Samsung. Apparently Samsung has an excellent rep on LCD's Thanks for the input.
The TV man was out today. The second he saw the TV he knew it was a bad display costing over 1,000 to replace. He mentioned a defect called MURA in the LCD it occurs during manufacturing. I looked this up on line he's not lying. And Toshiba and several other company's are aware of it but refuse to make good on them....Stay away from Toshiba and there Customer no service. I have a great web site that is all about TV repair as well. If you need it. I'm going to have to sell my 2,000 TV I'm still paying for and buy an LG or Samsung. Apparently Samsung has an excellent rep on LCD's Thanks for the input.
Posted by PepperElf on 2009-10-09:
In fact, for me to encounter a review for a company I've actually worked for is pretty rare.
Of the four companies, two have been out of business since the early to mid 90s so most people don't bother reviewing them anymore. Of the remaining two... one is a pizza job that was 18 years ago, and the other... well not many people review the military here.
but still, if there's a review where i can honestly say i've had employment with that company you can be assured I would actually say so.
Of the four companies, two have been out of business since the early to mid 90s so most people don't bother reviewing them anymore. Of the remaining two... one is a pizza job that was 18 years ago, and the other... well not many people review the military here.
but still, if there's a review where i can honestly say i've had employment with that company you can be assured I would actually say so.
Posted by Anonymous on 2009-10-09:
Hey thanks Tom excellent review and great comment Sparticus. I'm actually in the market for an LCD TV. I'll be sure to avoid toshiba at all cost in favor or Samsung or LG.
Posted by CSD on 2009-10-09:
I agree that after two years it shouldnt be failing. But the fact is it is out of warranty.
Posted by Tom20349 on 2009-10-20:
Posted by Tom20349 on 2009-10-20:
Does anyone here have a clue what "pepperelf" is talking about? Did he mention Pizza?
I assure you pepperelf the next 2.000.00 pizza I buy which is no good I'll add my 3 cents for sure..
I assure you pepperelf the next 2.000.00 pizza I buy which is no good I'll add my 3 cents for sure..
Posted by Anonymous on 2009-10-20:
The comment that was removed, right in between Sparticus and yours... that's probably what Pepper is responding to. But, since it was removed, now her comment makes no sense.
Posted by Tom20349 on 2009-10-20:
To those people here who stand behind the company's "warranty's"... the next several thousand dollar purchase you make and the product takes a dump just after the warranty's ends. Don't come here and say a word. Suck it up and spend another several grand for another set.
When a 2.000.00 TV goes bad in two years it's not a "Warranty" issue per say the company's are responsible to stand behind there new products not just quote that long unreadable warranty. Warranty's didn't make this country and it's products great quality and pride from factory workers did. Whats wrong with this country is no more quality products. We once made a TV that lasted 20 years! and those were new products then?? Granted technology has increased costs have gone up but why do the sets last 5 years now on the average? these manufacturers knew exactly what they were doing when they made these set's and they know what corners they cut. Its our rights as American consumers to expect high quality products. I work to damn hard for my money to get taken. You just keep standing up for big business CSD hope you'll change that tune when you get ripped off. And you will trust me. You'll change your tune real quick..
When a 2.000.00 TV goes bad in two years it's not a "Warranty" issue per say the company's are responsible to stand behind there new products not just quote that long unreadable warranty. Warranty's didn't make this country and it's products great quality and pride from factory workers did. Whats wrong with this country is no more quality products. We once made a TV that lasted 20 years! and those were new products then?? Granted technology has increased costs have gone up but why do the sets last 5 years now on the average? these manufacturers knew exactly what they were doing when they made these set's and they know what corners they cut. Its our rights as American consumers to expect high quality products. I work to damn hard for my money to get taken. You just keep standing up for big business CSD hope you'll change that tune when you get ripped off. And you will trust me. You'll change your tune real quick..
Posted by Ponie on 2009-10-20:
My grandmother says she got a wringer clothes washer from her grandmother. It was 30 years old or so when she finally had to toss it because the tub rusted through. Guess they don't make products the way they used to, do they?
Posted by CSD on 2009-10-20:
Dont buy anything from Japan then Tom.
Posted by Anonymous on 2009-10-20:
Tom, I am smart enough to ALWAYS buy the EXTENDED warranty. It costs up front, but pays off at the end. Especially since Americans today are a throw away bunch. Companies are making things disposable BECAUSE Americans are so wasteful. So, blame your fellow man.
Posted by PepperElf on 2009-10-20:
There was an accusation that I or the others here were Toshiba employees because we didn't automatically agree.
My response was simply to list where I have worked to point out how inaccurate that assumption is.
As for something that takes a dump right after the warranty ends... you know, my boyfriend's father has a personal habit... He takes appliances in BEFORE the warranty expires just to make sure they're not about to break.
And most equipment WILL exhibit warning signs that there's something wrong going on before they break.
Preventive maintenance rocks.
My response was simply to list where I have worked to point out how inaccurate that assumption is.
As for something that takes a dump right after the warranty ends... you know, my boyfriend's father has a personal habit... He takes appliances in BEFORE the warranty expires just to make sure they're not about to break.
And most equipment WILL exhibit warning signs that there's something wrong going on before they break.
Preventive maintenance rocks.
Posted by Anonymous on 2009-10-20:
pepper, kind of like the human body eh?
Posted by PepperElf on 2009-10-20:
Lady S...
Well... back in the Navy we did have a Preventive Maintenance System. And yes it was called PMS.
but it's a valid concept. They found they saved money by doing small maintenance tasks periodically, because those small tasks would either prevent bigger failures from happing down the line...
and sometimes the PMS checks lead to early detection of major failures, so we could get the equipment fixed before it went belly-up.
Well... back in the Navy we did have a Preventive Maintenance System. And yes it was called PMS.
but it's a valid concept. They found they saved money by doing small maintenance tasks periodically, because those small tasks would either prevent bigger failures from happing down the line...
and sometimes the PMS checks lead to early detection of major failures, so we could get the equipment fixed before it went belly-up.
Posted by Tom20349 on 2009-11-16:
LOL.....SOMEBODY PLEASE TELL ME I'M NOT READING COMMENTS LIKE TAKE THE TV IN BEFORE THE WARRANTY RUNS OUT..PLEASE PINCH ME,
TELL ME SOME 10 YEAR OLD WROTE THAT..WHAT EXACTLY DO YOU TELL THE STORE?? "OH I JUST BROUGHT THIS 42 INCH TV IN BECAUSE THE WARRANTY IS ABOUT TO RUN OUT?? JUST TO BE ON THE SAFE SIDE..YEA I'M SURE THE STORE WILL EXCHANGE IT FOR YOU.....
OR THAT YOU HAVE TO ALWAYS BUY THE EXTENDED WARRANTY BECAUSE THE PRODUCTS ARE EXPECTED TODAY TO FAIL. 400 DOLLARS IS ALLOT OF MONEY FOR A WARRANTY, WHY DON'T THE MANUFACTURERS GIVE 3-4 YEAR WARRANTY'S TO BEGIN WITH???? HUMMMMMM....ONE YEAR ON A 2000 DOLLAR SET IS WRONG TO BEGIN WITH.
WE SHOULD NEVER HAVE TO PAY FOR "EXTENDED WARRANTY" WE DIDN'T YEARS AGO, OUR TV'S LASTED 15-20 YEARS WHEN WE BUILT THEM BY HAND WITH THE GREATEST TOOL WE'VE MISPLACED,,, "PRIDE" WHY SHOULD BETTER TECHNOLOGY FAIL!
ARE WE BECOMING COMPLACENT TO EXPECT PRODUCTS TODAY TO FAIL ON US? THIS TO ME IS UNACCEPTABLE...
MANUFACTURERS SHOULD BE HELD RESPONSIBLE WHEN THERE PRODUCTS FAIL AT AN ALARMING RATE. GET REAL PEOPLE AND POST SOME COMMON SENSE. STOP LETTING YOURSELVES BE BRAINWASHED. WE WORK TO HARD FOR OUR MONEY TO PISS IT AWAY ON BAD PRODUCTS AS AMERICANS WE DEMAND THE BEST, WE DESERVE THE BEST.
TELL ME SOME 10 YEAR OLD WROTE THAT..WHAT EXACTLY DO YOU TELL THE STORE?? "OH I JUST BROUGHT THIS 42 INCH TV IN BECAUSE THE WARRANTY IS ABOUT TO RUN OUT?? JUST TO BE ON THE SAFE SIDE..YEA I'M SURE THE STORE WILL EXCHANGE IT FOR YOU.....
OR THAT YOU HAVE TO ALWAYS BUY THE EXTENDED WARRANTY BECAUSE THE PRODUCTS ARE EXPECTED TODAY TO FAIL. 400 DOLLARS IS ALLOT OF MONEY FOR A WARRANTY, WHY DON'T THE MANUFACTURERS GIVE 3-4 YEAR WARRANTY'S TO BEGIN WITH???? HUMMMMMM....ONE YEAR ON A 2000 DOLLAR SET IS WRONG TO BEGIN WITH.
WE SHOULD NEVER HAVE TO PAY FOR "EXTENDED WARRANTY" WE DIDN'T YEARS AGO, OUR TV'S LASTED 15-20 YEARS WHEN WE BUILT THEM BY HAND WITH THE GREATEST TOOL WE'VE MISPLACED,,, "PRIDE" WHY SHOULD BETTER TECHNOLOGY FAIL!
ARE WE BECOMING COMPLACENT TO EXPECT PRODUCTS TODAY TO FAIL ON US? THIS TO ME IS UNACCEPTABLE...
MANUFACTURERS SHOULD BE HELD RESPONSIBLE WHEN THERE PRODUCTS FAIL AT AN ALARMING RATE. GET REAL PEOPLE AND POST SOME COMMON SENSE. STOP LETTING YOURSELVES BE BRAINWASHED. WE WORK TO HARD FOR OUR MONEY TO PISS IT AWAY ON BAD PRODUCTS AS AMERICANS WE DEMAND THE BEST, WE DESERVE THE BEST.
Posted by Anonymous on 2009-11-16:
"WE WORK TO HARD FOR OUR MONEY TO PISS IT AWAY ON BAD PRODUCTS AS AMERICANS WE DEMAND THE BEST, WE DESERVE THE BEST"
And yet you aren't willing to pay for the best.
And yet you aren't willing to pay for the best.
Posted by Tom20349 on 2009-11-16:
Pepper your comment "most WILL exhibit warning signs that there's something wrong going on before they break" is a little ridicules don't you think? you don't really believe that do you??? For the sake of this conversation I should have had some warning sign in the first year and taken it in right....wrong, no warning signs, but nice try. Preventive maintenance? how do you do preventive maintenance on an LCD TV? do you change the LCD oil in it every 3700 hours? Its a TV, you plug it in and turn it on, there is no maintenance. What are you talking about.
I used to repair electronics there is absolutely no rule on how things break or when. PMS? I hope the navy doesn't really have PMS, its bad enough around my house...
I used to repair electronics there is absolutely no rule on how things break or when. PMS? I hope the navy doesn't really have PMS, its bad enough around my house...
Posted by Anonymous on 2009-11-16:
Tom, you obviously have to be right, and everyone else wrong, so just go buy another tv.
Posted by PepperElf on 2009-11-17:
Tom - nope.
It worked pretty dang well for the military.
They've been using that system for decades and it's saved a lot of repair money.
But you obviously know more than the US Military when it comes to repairs. >:-)
btw i am NOT a he.
yes the military hires us goddesses too =)
It worked pretty dang well for the military.
They've been using that system for decades and it's saved a lot of repair money.
But you obviously know more than the US Military when it comes to repairs. >:-)
btw i am NOT a he.
yes the military hires us goddesses too =)
Posted by Tom20349 on 2009-11-18:
Let me remind you guys of something, I purchased a TOSHIBA tv 2 years ago for over 2000 dollars. Toshiba is in the top ten as being a good TV.
PepperELF your just ridicules, you keep reminding us of your military back ground please stop.
Your not the only female to join the military that we had to carry....
Common sense dictates you have to do regular maintenance on everything! and that if you don't things fail, but not ON A TV... the military didn't corner that market on maintenance. So please stop trying to impress everyone with your military experience.
I maintain my cars, home, lawn mower, computers, etc etc, what makes you think the military only does "preventive maintenance"
Ladyscot??? not willing to pay for the best, uh...what do you consider "the best"...I thought I bought a name brand TV..Could have fooled me.
Any guys have anything to say here,,lots of females arguing with me, about what exactly I am unsure,, probably females who maintain nothing to begin with.
This forum is to exchange information about bad products to help people steer clear of them, that's all I have done here. That's the point of this site,,its not a chat site lady's..
Toshiba is a bad product not because I just say so, read a little you might find the Toshiba REGZA line is having many issues.
I was just informing people to help them, and I get attacked, by girls none the less who most likely never fixed anything worthwhile in there lives to even speak of let alone trying to provoke a fight in the wrong venue.. Ladyscot: It's not about right and wrong??? It's about my personal experience with Toshiba.... and unless have information to the contrary I suggest you simply read and learn and stop trying to pick a fight that you can't possibly win honey..
PepperELF your just ridicules, you keep reminding us of your military back ground please stop.
Your not the only female to join the military that we had to carry....
Common sense dictates you have to do regular maintenance on everything! and that if you don't things fail, but not ON A TV... the military didn't corner that market on maintenance. So please stop trying to impress everyone with your military experience.
I maintain my cars, home, lawn mower, computers, etc etc, what makes you think the military only does "preventive maintenance"
Ladyscot??? not willing to pay for the best, uh...what do you consider "the best"...I thought I bought a name brand TV..Could have fooled me.
Any guys have anything to say here,,lots of females arguing with me, about what exactly I am unsure,, probably females who maintain nothing to begin with.
This forum is to exchange information about bad products to help people steer clear of them, that's all I have done here. That's the point of this site,,its not a chat site lady's..
Toshiba is a bad product not because I just say so, read a little you might find the Toshiba REGZA line is having many issues.
I was just informing people to help them, and I get attacked, by girls none the less who most likely never fixed anything worthwhile in there lives to even speak of let alone trying to provoke a fight in the wrong venue.. Ladyscot: It's not about right and wrong??? It's about my personal experience with Toshiba.... and unless have information to the contrary I suggest you simply read and learn and stop trying to pick a fight that you can't possibly win honey..
Posted by CSD on 2009-11-20:
I think most here agree with you and would be pissed also. The bottom line is, it is out of warranty. Period.
Posted by Ponie on 2009-11-20:
Tom, who's being 'ridicules?' Maybe 'your' being so. Even though I don't agree with all of their comments on many different subjects, I don't try to dismiss them with a sexist remark. I've learned quite a bit from PepperElf and LadyScot. But then if I don't agree with their comments, I don't try to pick a fight. If CSD will permit my stealing his/her last comment: it's out of warranty, period. Case closed.
Posted by magdy mirsal on 2012-09-13:
Gentlemen : Toshiba Corporation Greetings
I am a citizen of the Arab Republic of Egypt you purchase a colorful LCD TV Patarrkh 20/7/2011 device color LCD television funding LCD TV 32AV700E brand TOSHIBA
Date issuing company Aljhazmn: 1/7/2010 Revision history device: 1/7/2010 … ELARBY CO FOR ENGINEERING and INDUSTRIES
For reporting error in manufacturing and came to the house to detect on the TV and determine fault in the manufacturing and Iblagny that error is caused by a defect in the manufacturing and Iblagny that will send tend to Toshiba Corporation Arab and delegates will come from the company to replace the device with another device ....
And two days later he called me by telephone a / Mohammed Mahdi .. Department Toshiba Alostbdlaat at Arab Manufacturer
And Iblagny model two does not exist in the company and it will be replaced Li device Bmodel latest ... Provided that they pay an amount of 185 LE ........
Of course rejected this offer because I know my rights as a consumer citizen of a product for the company and a global brand representing company TOSHIBA ....
As usual, let me company did not communicate with me and did not ask me not interested in something my complaint
After three days of psychological and emotional vulnerability ... I contacted your company a secretary: Kariman secretary Haj Mahmoud Arab Arab owner Toshib company and owner of a Toshiba World ..... She spoke with me by telephone and promised Tine resolve the subject and told her that I upset of the company deals with customers in this way others bloodiest and told her that I damaged ... . On the second day called me a / Mansour Khalil ... From the Department of follow-up, operation and Iblagny complaints and that he will be replaced by two connected Model latest condition to pay the amount of 185 pounds and Qaal me that these instructions system Toshiba Arab in dealing with customers and informed you that the nature of my work related Bashraúy for this device where I'm working TV producer and Li work television exposure me daily and I want to Atapaha not Ostata ... And I call on the company to pay compensation and the ability of LE 100,000 from the moral vulnerability which Tdharrth .... Or Taudhany company Toshiba Arab giving me the latest device company produced a device TOSHIBA 42XL700 LED TV with an apology to me personally by the manager of the company ..
.......
NB: 1 - Owner's Manual (catalog) recorded the company to the type of device REGZA while this REGZA code word on the device itself .... This rule marketing mislead the consumer Owner
2 - not the company recorded in the brochure the owner's rights against the manufacturer and therefore the owner does not know the rights of replacement must be mentioned in the booklet.
3 - must be color booklet printing Ki Istia owner of dealing with the Option device easily.
4 - customer service department deals with customers Maammelt ignorant ..
Adjourn this complaint to you is not to personal Nasrty but to learn and inform and enlighten the public Egyptian consumers .. God save Egypt and its victory in the hands take the right of the Egyptian consumer ...
The complaint submitted by:
Television director: Magdy Mirsal
Mobile: 002 01224802557
Magdy.mirsal @ yahoo.com
I am a citizen of the Arab Republic of Egypt you purchase a colorful LCD TV Patarrkh 20/7/2011 device color LCD television funding LCD TV 32AV700E brand TOSHIBA
Date issuing company Aljhazmn: 1/7/2010 Revision history device: 1/7/2010 … ELARBY CO FOR ENGINEERING and INDUSTRIES
For reporting error in manufacturing and came to the house to detect on the TV and determine fault in the manufacturing and Iblagny that error is caused by a defect in the manufacturing and Iblagny that will send tend to Toshiba Corporation Arab and delegates will come from the company to replace the device with another device ....
And two days later he called me by telephone a / Mohammed Mahdi .. Department Toshiba Alostbdlaat at Arab Manufacturer
And Iblagny model two does not exist in the company and it will be replaced Li device Bmodel latest ... Provided that they pay an amount of 185 LE ........
Of course rejected this offer because I know my rights as a consumer citizen of a product for the company and a global brand representing company TOSHIBA ....
As usual, let me company did not communicate with me and did not ask me not interested in something my complaint
After three days of psychological and emotional vulnerability ... I contacted your company a secretary: Kariman secretary Haj Mahmoud Arab Arab owner Toshib company and owner of a Toshiba World ..... She spoke with me by telephone and promised Tine resolve the subject and told her that I upset of the company deals with customers in this way others bloodiest and told her that I damaged ... . On the second day called me a / Mansour Khalil ... From the Department of follow-up, operation and Iblagny complaints and that he will be replaced by two connected Model latest condition to pay the amount of 185 pounds and Qaal me that these instructions system Toshiba Arab in dealing with customers and informed you that the nature of my work related Bashraúy for this device where I'm working TV producer and Li work television exposure me daily and I want to Atapaha not Ostata ... And I call on the company to pay compensation and the ability of LE 100,000 from the moral vulnerability which Tdharrth .... Or Taudhany company Toshiba Arab giving me the latest device company produced a device TOSHIBA 42XL700 LED TV with an apology to me personally by the manager of the company ..
.......
NB: 1 - Owner's Manual (catalog) recorded the company to the type of device REGZA while this REGZA code word on the device itself .... This rule marketing mislead the consumer Owner
2 - not the company recorded in the brochure the owner's rights against the manufacturer and therefore the owner does not know the rights of replacement must be mentioned in the booklet.
3 - must be color booklet printing Ki Istia owner of dealing with the Option device easily.
4 - customer service department deals with customers Maammelt ignorant ..
Adjourn this complaint to you is not to personal Nasrty but to learn and inform and enlighten the public Egyptian consumers .. God save Egypt and its victory in the hands take the right of the Egyptian consumer ...
The complaint submitted by:
Television director: Magdy Mirsal
Mobile: 002 01224802557
Magdy.mirsal @ yahoo.com
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Toshiba America Consumer Products Inc.:
Overall Rating:
