FactoryOutletStore.com Complaint - Ordered NEW phone set shipped Refurbished phone set
BROOKLYN, NEW YORK -- I ordered a New Uniden phoneset from FactoryOutletStore.com on Set. 13th and was shipped Refurbished set. When I called to get the right phones that I had paid for, they told me I would be charged again for the phones and be reimbursed when I received the New phones. I then told them to just credit my card. They said fine and they would give me up to $10 back on shipping. My card was finally credited on Oct. 5th the purchase price less $30.49 for shipping and handling. I called back today and they finally credited the balance. It still cost me $15.00 to ship the phones back, they refused to reimburse me for any shipping. This entire order was handled poorly and and would not recommend do business with them.