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FactoryOutletStore.com Complaint - Ordered NEW phone set shipped Refurbished phone set - Uniden 5.8GHz Cordless Phone + 3 Phones/Chargers w/ Answering System
Uniden 5.8GHz Cordless Phone + 3 Phones/Chargers w/ Answering System - Complaint
BROOKLYN, NEW YORK -- I ordered a New Uniden phoneset from FactoryOutletStore.com on Set. 13th and was shipped Refurbished set. When I called to get the right phones that I had paid for, they told me I would be charged again for the phones and be reimbursed when I received the New phones. I then told them to just credit my card. They said fine and they would give me up to $10 back on shipping. My card was finally credited on Oct. 5th the purchase price less $30.49 for shipping and handling. I called back today and they finally credited the balance. It still cost me $15.00 to ship the phones back, they refused to reimburse me for any shipping. This entire order was handled poorly and and would not recommend do business with them.
Comments:
Posted by DigitalCommando on 2009-10-06:
You live in a city with 90 million electronic stores and you buy sight unseen on the internet?
Posted by LaFlier on 2009-10-09:
My town (not) city has 5000 people, tops. Excuse me for thinking a man's word should mean something anymore. I was trying to prevent anyone else from being taken advantage of. I don't know you, but I guess I should trust you? Have a blessed day!
Posted by PepperElf on 2009-10-09:
I've never heard of that site before
But for future purchases here's a list of sites I recommend - places I've personally used
Resellerratings.com - they search other sites for you (including searching the other sites I'm going to mention)
Amazon.com
Newegg.com
BHPhoto.com
I'd recommend... even if you don't use those sites I listed... only go to sites where you know the web company has a good reputation, and is known for fixing issues without much hassle
But for future purchases here's a list of sites I recommend - places I've personally used
Resellerratings.com - they search other sites for you (including searching the other sites I'm going to mention)
Amazon.com
Newegg.com
BHPhoto.com
I'd recommend... even if you don't use those sites I listed... only go to sites where you know the web company has a good reputation, and is known for fixing issues without much hassle
Posted by anna34 on 2010-10-13:
I've had very similar responses from FactorOutletStore. It's a rip-off as far as I'm concerned. If their customer service can't be trusted, I'm not buying from them again. If they can't send workable products, I'm not buying from them again. Apparenlty, those with good experiences received their NEW products and had no need to contact customer service for satisfaction.
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