Payless Shoe Source-online Complaint - Slow communication
I have been looking for a certain type of boot and finally found what I wanted on Payless-I was so excited! I also ordered a pair of loafers that I can wear to work, taking advantage of the BOGO event. The whole transaction took a couple of hours-their website was really slow. If it were not for the boots, I would have given up. I got a my confirmation email for the order, taking place last Tuesday, 9/29/2009.
I had not heard anything by 10/3/2009, I went to the website and checked the status of my order. It gave a status of "short ship" and no explanation as to what it meant. After looking on their website to see if I could find any FAQ's about it-and not finding any-I contacted them via email.
A few hours later they emailed me to let me know that the boots I had been looking for were no longer available. The associate stated "We have experienced an in-stock discrepancy and our website permitted acceptance of certain orders even though we didn't have the shoes in our inventory. We have corrected this error but realize we have not adequately met your needs."
(I went back on the website and the same boots are there, with the size I wanted, so they had not fixed the website!)
Assuming that the other pair of shoes had not shipped yet I emailed her a reply to cancel the transaction yesterday. However I got an email from Payless on 10/5/2009 stating that the shoes had been shipped...on 10/1/09. I get home, and my shoes are there.
Overall, it was a disappointing transaction, as I will have to return the shoes I did receive since they did not fit right.