Home Depot Complaint - Bad Experience
I have been having the worst experience with these people over the past week simply trying to have my washer delivered that I recently purchased from their online store. I went through the whole purchasing process providing my credit card information and scheduling a delivery date and was informed in an e-mail that I would be contacted the day before delivery and given a time frame. Day before.....no phone call so I contact their customer support and I am informed that the order was not processed because they have been having problems with the online ordering of the particular washer that I was trying to buy. The representative was friendly enough and offered to give me an additional 10% off the price of the washer and that the next available delivery date was 2 days later. I told her that was fine and she assured me that the order would be processed correctly this time. 2 days later here I am with no phone call so I call customer support back again to find out why I have heard nothing and after being on hold forever I am told that "we are sorry sir we have dropped the ball again your order was not processed would you like to schedule a later date for delivery?" What??? Two days now I have had to work my job schedule around these people and my order still has not been processed. I was offered a gift certificate this time for which I do appreciate it is the least they could do for such poor service because now my delivery is scheduled for another 3 days later IF my order even go's through this time. I was promised that now I will receive a confirmation e-mail that my order is processsed and I am still waiting for that e-mail 5 hours later. I am just hoping these clowns don't charge my credit card multiple times as it has been showing a pending sale on my account page for the past week. Very very poor customer service I will never purchase online from Home Depot again.
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