Ridesafely.com Complaint - Reopen Auction After 5 min extension after I was the highest bidder
BENSALEM, PA -- I was bidding on this 2006 CADILLAC CTS 910021368, on Oct 4, 2009. The auction was to end at 9PM, with an additional 5 min extension if there were any bids in the last 5 min of the auction. At 9:03 I was the highest bid and at the end of the Auction at 9:05 there were no other bids. The Smartride web site stated the auction had ended and I was the highest bidder.
At 9:11 the auction reopened and there was someone else who bid, I intern was not able to bid and based on the web site info I assumed I had won. I tried to call the company right away but there was no answer. I right away sent them an e-mail. They contacted me the next day verified all the facts and actually said they didn't know why I didn't Win but would look into it. They e-mailed me later that day and said there was a glitch in the system and the auction had reopened on its own. The customer service department also said that the invoice had not gone out yet so they may be able to rectify it.
I waited till the next day and contacted them again they said there was nothing they could do about it as they had contacted the winner already. After speaking to someone at the Fair Business Practice they informed me to contact the company and tell them that the glitch should have affected the individual who bid at 9:11 when the auction was over. As that individual should have known it was over and closed for over 8 minutes before reopening.
One other thing is this is an American company selling a product that is in Canada, so Canadian laws would apply and when an auction is over it is over and can not be reopened unless everyone involved is aware and have equal opportunity to participate. I will be pursuing this as I hate to be ripped off.