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Ridesafely.com Complaint - Reopen Auction After 5 min extention after I was the highest bidder - 2006 CADILLAC CTS 910021368
2006 CADILLAC CTS 910021368 - Complaint
BENSALEM, PA -- I was bidding on this 2006 CADILLAC CTS 910021368, on Oct 4, 2009. The auction was to end at 9PM, with an additional 5 min extension if there were any bids in the last 5 min of the auction. At 9:03 I was the highest bid and at the end of the Auction at 9:05 there were no other bids. The Smartride web site stated the auction had ended and I was the highest bidder.
At 9:11 the auction reopened and there was someone else who bid, I intern was not able to bid and based on the web site info I assumed I had won. I tried to call the company right away but there was no answer. I righ away sent them an e-mail. They contacted me the next day verified all the facts and actually said they didn't know why I didn't Win but would look into it. They e-mailed me later that day and said there was a glitch in the system and the auction had reopened on its own. The customer service department also said that the invoice had not gone out yet so they may be able to rectify it.
I waited till the next day and contacted them again they said there was nothing they could do about it as they had contacted the winner already. After speaking to someone at the Fair Business Practise they informed me to contact the company and tell them that the glitch should have affected the individual who bid at 9:11 when the auction was over. As that individual should have known it was over and closed for over 8 minutes before reopenning.
One other thing is this is an American company selling a product that is in Canada, so Canadian laws would apply and when an auction is over it is over and can not be reopenned unless everyone involved is aware and have equal opportunity to participate. I will be pursuing this as I hate to be ripped off.
At 9:11 the auction reopened and there was someone else who bid, I intern was not able to bid and based on the web site info I assumed I had won. I tried to call the company right away but there was no answer. I righ away sent them an e-mail. They contacted me the next day verified all the facts and actually said they didn't know why I didn't Win but would look into it. They e-mailed me later that day and said there was a glitch in the system and the auction had reopened on its own. The customer service department also said that the invoice had not gone out yet so they may be able to rectify it.
I waited till the next day and contacted them again they said there was nothing they could do about it as they had contacted the winner already. After speaking to someone at the Fair Business Practise they informed me to contact the company and tell them that the glitch should have affected the individual who bid at 9:11 when the auction was over. As that individual should have known it was over and closed for over 8 minutes before reopenning.
One other thing is this is an American company selling a product that is in Canada, so Canadian laws would apply and when an auction is over it is over and can not be reopenned unless everyone involved is aware and have equal opportunity to participate. I will be pursuing this as I hate to be ripped off.
Comments:
Posted by KenPopcorn on 2009-10-07:
Buying a car at an internet auction is like pinning a big KICK ME sign on your butt
Posted by PepperElf on 2009-10-07:
awesome answer ken
cos... who in their right mind buys a car without actually seeing what condition it's in or test driving it to make sure it works.
you simply don't know what you're going to get
you're at the mercy of the other person's honesty
cos... who in their right mind buys a car without actually seeing what condition it's in or test driving it to make sure it works.
you simply don't know what you're going to get
you're at the mercy of the other person's honesty
Posted by raven2002 on 2009-10-07:
I agree with Ken and Pepper. I have no clue why EBay Motors is so successful. Buying a car is hard enough, buying it sight unseen is scary!
Wasn't it GM who announced recently they will be selling their new cars online?
Regardless, I hope the OP gets a resolution. It sounds as the the company admitted their error but have chosen not to inconvenience the party who won erroneously.
Wasn't it GM who announced recently they will be selling their new cars online?
Regardless, I hope the OP gets a resolution. It sounds as the the company admitted their error but have chosen not to inconvenience the party who won erroneously.
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