Sunbeam Complaint - Poor customer service
BOCA RATON, FLORIDA -- The above referenced cord has failed to retract and is within the one year warranty period. Attempted the customer service line and after following numerous prompts, was told a customer service representative would be on the line-- and the line goes dead. Tried three more times, all with same result. Called number again to get the contact information for the nearest repair center. which was located in Louisiana. Tried their number and reached a recording saying to connect required a $5.95 connection fee. Terrible customer service. Never again will I purchase a Sunbeam product. Never could speak with a real person.