Associated Bank Informative - Associated Banks Scam!!!!
ROCKFORD -- I've realize that Associated Bank is a scam, the online services has a glitch to where it only takes out large withdraws, until you have no money in your account causing you to overdraft. EX, me and my mom went to the bank to withdraw money, on the same exact day and time, she took 200, and I took 700, when we got home that night, it showed she withdrew 200 dollars, and for me it didn't say anything, not even a pending for 700 for my account, I thought that was weird, so I dind't touch my account till Monday, Monday being the day all deposits and withdraws come out. SO on Monday, my account said I had 700 in my account still. and there was still no pending for 700, or no signs they were going to pull 700 dollars. so I tested the account, this isn't the FIRST time this has happened to me, I spent 10 dollars on Monday, I went home the account said I had 690. no overdrafts or anything, I woke up TUESDAY morning(remember all withdraws or deposits are suppose to show up MONDAY morning, as I was told by 3 of the employees on customer service). The 690 was still in my account, in the middle of the AFTERNOON, they decided to pull 700 dollars(which should have been taken out on Saturday!) NOW since they never the 700 dollars out by morning, I'm ASSUMING the bank made an error in my favor(which they did). Now when I called the bank to ask what just happened( I knew exactly what happen, I wanted to hear the banks excuse for pulling the money out so late. The first employee told me the online system had an error, I recorded that on my phone, he soon took it back and said, it was POSSIBLY an error, the 2nd told me it was IMPOSSIBLE to pull money out on Saturday and for it to come out TUESDAY, the third told me the exact same thing, Now heres the Messed up part, I was checking my account from Saturday till when they pulled the 700 out, and there was nothing saying PENDING or I had withdrew 700, BUT somehow when they pulled up he online record, it said that the 700 was pending the WHOLE TIME. I wish I had printed out the transactions. So after I had HORRIBLE customer service, they finally let me talk to the supervisor, she told me I should have known the 700 was coming out, I replied yes, I did, but sense it didn't come out by Monday, that ment the money was mine, her only reply was, our records show the money was coming out sense you pulled it ou on Saturday morning, when I checked the online banking again, it was "MAgically" a $700 withdraw on the transaction sheets, lol, which wasn't there an there before. i thought it was sorta funny. So what this all comes down to is, the Banks online system is a fraud, like I said this wasn't the first this had happen to me, I've lerned how to play the same game the bank plays with me. Now what I should have done was print the transaction on Monday. next time I know. The way the BAnks system works is if you pull 500 out your account and say you only have 501 dollars in you account, its not going to pull the 500 out your account until you spend a dollar, personal I think this should be illegal. 1 the Banks went into my account and CHANGED my transaction, I saw them do it as I was on the phone telling them about the problem. I only wish I would have had a video camera to film all of this.