Qwest Complaint - Pay for Privacy? How do these guys get away with this!?
SEATTLE AREA (AND PROBABLY MOST OTHER AREAS), WASHINGTON -- What a racket! And Qwest knows it! If you want new landline service with Qwest, and you want control over who your number goes out to, you have to pay extra! That's the way it has always been with Qwest. To keep your number "unlisted" or "unpublished" you MUST pay an extra fee every month. Why? Because by keeping your number private, Qwest can't make even more money from publishing your information--as if the monthly rates they charge for basic land line service is not already WAY too high. But that's not how the phone reps state the case. The way they put it is that "it costs more to NOT publish your information, and that's why they must charge. They are just simply trying to cover their costs." That takes some major gall and audacity to say this and think people are actually believing it! Just think, if no one published their information, that would cut out all kinds of costs! For instance, there would be no need to print and deliver any phone directories, etc. Don't think for one minute this is about cost cutting, or that Qwest and the phone reps don't know this. It's all about profit maximization.
I have no problem with profit-making, but where I draw the line is paying for my right to privacy, especially when the monthly rates for service are already so high. How is this even legal?
But forget rules and regulations. What about ethics and common courtesy? Clearly, not present with the powers that be at Qwest and the sad phone agents that are willing to give up their personal integrity and enable them to keep operating this way. Why isn't free privacy the default until we "opt in" to publishing and getting solicitor calls.
But here's an EVEN BIGGER kicker! So you sign up for this unlisted "service" but even after that cost you still start getting solicitors calling shortly after your phone is connected up. Why? Because you didn't specifically tell the phone representative that you also didn't want Qwest to give your number out to other 3-party vendors. Somehow that's a totally different request than having your number unlisted. Does Qwest believe that those of us who signed up for the unlisted "service" somehow still wanted to get calls from other vendors with whom they have business relationships? Funny how the phone reps "accidentally" forget and assume you might not want any other privacy when you asked for the unlisted "service". Again, where's the common courtesy.
This is big part of what is ugly in America. Don't stand for it!! If you don't have a choice, you no longer have to be polite about it. Publish your experiences. Let's see how long Qwest continues with these practices as they are brought into the limelight.
I have been polite and patient with Qwest for nearly a decade, but clearly Qwest doesn't work this way. So now the gloves are off. Look for my next Qwest complaint regarding the scam they have with local long distance "ZUM" rates, where a call a across town could be costing you more than 4x more than a call from coast to coast.