American Express Complaint - AMEX BUSINESS PREACTICE
SPRING, TEXAS -- We had been with Amex sonce 2003, with both the business and Platinum cards, Never late with payments. Suddenly they reduced the Creidit limit from $20k to $8k, I contacted them and they said it wa sbecause of the credit report late payments. As I had the credit report in front of me, I disputed this as there was no such thing. The lady then got extremely rude and said there was nothing they were going to do.
A few months later, they again reduced the credit limit, the amount on this card at the time was at $7k, and they rediced the limit to $7.5k, I again called them, same rude replies. nothing was able to be done, in this time also the Fico score dropped due to them reducing the credit limit.
We cancelled both the accounts with Amex. Now using Visa for our business. I would like to inform people that it is not only themselves this is happening to, but seems to be a general thing for there old customers. We are very happy with the Visa Card services from our own Bank now. Everyone should go to there own bank and get a better service, with no fees either.