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Penn Warranty Complaint - Penn Warranty Complaint

Review by TommyLee on 2009-10-07
Penn warranty is denying my extended warranty coverage for transmission work on my 2003 Volvo. After a long and fruitless conversation plus bit of internet research, I have realized that the Penn Warranty Coverage is just a big scam and they are trying everything they can, even though they really shouldn’t, not to pay you for the repair covered under the warranty. Their customer representative is extremely rude and unwilling to help. They don’t even want to talk to me on the phone anymore. My vehicle’s been in the repair shop for over a month now due to Penn’s denial of coverage and the repair shop has dismantled transmission on my vehicle and will not put it together unless I pay for the labor cost. Can someone help me on this?

Thank you.

Tommy
Company Response on 10/07/2009:
The vehicle was sold on 2/16/09. The service contract was never submitted. Coverage starts when the service contract is submitted and accepted. On June 5th the contract was submitted and rejected due to the fact that the vehicle was in need of repairs at that time.
Comments:2 Replies - Latest reply on 2009-10-07
Posted by MSCANTBEWRONG on 2009-10-07:
Contact your state's insurance commission and let them know that Penn is not honoring their contract with you. You may also want to take them to small claims court. Good luck!!
Posted by PepperElf on 2009-10-07:
did they list any specific reasons for denying the warranty
and does the fine print say anything about that?


was thinking they might have a max-coverage amount, like.. if the cost to fix it is over X amount they won't cover it or something like that

or if they determine it's been tampered with...

course i'm just guessing, but i figure they'd probably say why...

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