Westchester Toyota Complaint - Rip Off Alert - 2009 Yaris
YONKERS, NEW YORK -- On Sept. 1 2009 I went into Westchester Toyota to purchase a new Yaris. Within a few minutes of stepping into what seemed like a sleazy meet market as opposed to a car dealership, a condescending woman told me that I would have to wait a few minutes for someone to help me. About 30 minutes later a so called Sales Rep came up to me and asked me how he could help me. I told him what I was looking for and we went for a short road test in a used Yaris with bad brakes (he explained they don't keep many new Yaris on the lot and this was the only one that I could drive to get an idea of what they are like). So after the ride I sat at his desk and told him the options that I was looking for. He then tried to tell me that many of the features that come standard on the Yaris model from Toyota were in fact extra cost items. After several minutes of convincing him otherwise, he agreed that they were in fact standard & no charge. He then said that they were unable to locate the car with the options that I wanted but that they could order one for me as long as I leave a %10 deposit. He gave me a pretty decent price and reassured me that they would be able to get the car within 3-4 weeks. So I agreed & left my deposit. About 2 weeks after that I called up to get the Vin # for my insurance co & for the loan, I was then told for the 1st time that they did not actually order my car but they will do it that week. He then asked for me to give me them that additional week and to call them back at that time. So I did. Now 3 weeks into it, I call back and ask if they had ordered my car yet & if they had the Vin #, once again they did not order it. So I gave them an ultimatum telling them that if I don't have a vin # with 1 week that I want my deposit back. So finally I call back at the end of the 4th week (when I was originally supposed to have my car) and I was not only told that they did not order my car but that they will not be able to order it either. Basically if they don't have the car on their lot then they won't sell you anything. So after wasting a month waiting for a car that I never got, I wanted my deposit back. So the sales manager told me that it would take 1 day for my deposit to be redeposited into my account and that he would call me to ensure that it was in fact put back in my account. So naturally after waiting TWO days not only did the manager NOT call me but I never got my money back either. So here I go off to small claims court to get my money back. Warning to anyone who is thinking of doing ANY business with Westchester Toyota DONT DO IT!!! They don't do what they say and they don't deliver on what they promise, the only thing they do is take your money & don't give it back.