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Bose Corporation Compliment - Couldn't believe it! - Customer service
Customer service - Compliment
We just developed a problem with a Bose product and mu husband was storming and ranting at the thought that he'd have to call the company about it.
He just now got off the phone and said, "I don't believe it. That was the most courteous, most intelligent, most helpful customer service representative I've ever talked to."
I don't write reviews, but, being so old I remember when excellent service was the rule rather than the exception, I decided to put it in writing.
Thanks, Bose!
He just now got off the phone and said, "I don't believe it. That was the most courteous, most intelligent, most helpful customer service representative I've ever talked to."
I don't write reviews, but, being so old I remember when excellent service was the rule rather than the exception, I decided to put it in writing.
Thanks, Bose!
Comments:
Posted by MSCANTBEWRONG on 2009-10-07:
Nice review. Thanks for posting.
Posted by Apple Mac on 2009-10-07:
I have two (2) Wave radios - owned them for 15 years and never had a problem with them. It is a quality, well built product, that has a great sound.
Bose is pricey, but they make a good product, and is worth checking out,
Bose is pricey, but they make a good product, and is worth checking out,
Posted by BMonster on 2009-12-10:
I was given a Bose Wave CD-2000 to repair. Bose will *not* supply service literature or parts (even at the assembly level) to ANY independent servicemen. This is *not* standard industry practice; most companies do provide parts and literature.
Regardless of Bose's stance on supplying parts or literature, I was shocked by the, um, "cost-conscious" design of such a high-priced unit. The speakers themselves are cheap, the power stage consists of a chip originally designed for car stereos (not exactly an audiophile application), etc.
I speak not as a disgruntled consumer, but as a disgruntled engineer with a university degree in electrical engineering... don't buy into the hype! You can get equivalent or better performance at a lower cost from other makers.
Regardless of Bose's stance on supplying parts or literature, I was shocked by the, um, "cost-conscious" design of such a high-priced unit. The speakers themselves are cheap, the power stage consists of a chip originally designed for car stereos (not exactly an audiophile application), etc.
I speak not as a disgruntled consumer, but as a disgruntled engineer with a university degree in electrical engineering... don't buy into the hype! You can get equivalent or better performance at a lower cost from other makers.
Posted by TheNewSheriff on 2009-12-10:
BMonster, why not give us some examples of the models we can purchase that you speak of? That would be helpful.
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