Royal St. Charles Hotel Complaint - Disappointed. - Hotel Room

Review by Anonymous on 2004-07-21
NEW ORLEANS, LOUISIANA -- We made the reservations online, through an online hotel-reservation-booking company. We were aware there would be a service charge to use the online booking service. This was noted up front and we have no complaints about that.

The site listed this hotel as a Three Star hotel.

There were three (3) adults traveling. This was noted on the reservation. We arrived and checked in, after the check in time, and they led us to a room with one (1) full-sized bed.

I am of the understanding that you don't always get what you request when booking online. I can accept this. I want to know, though, who thought it was a good idea to put three full-grown adults into one tiny shoebox room, with not even a king-sized bed to squeeze on? We did pay for the third person in our room, too.

We called the front desk, and the person there stated they had no other rooms. They did move us, since we wanted smoking and they had put us in non-smoking. It was very fortunate for us, as we pulled together our bags, we noticed the first room stank of urine.

We were -not- informed that we would have to pay for the safe in the room, even if we did not use it. Had we known, we would have requested the code to open it, and placed our valuables in there.

Car-parking was not noted on the site. We are aware parking is scarce in New Orleans and assumed we would have to pay to park. The fee to park the car was $26 per night - nearly half of what our room cost per night. This also was not noted online.

They added another "online booking charge" to our checkout bill. This is in addition to the charge that the online reservation service charged us.

The room was tiny. In order to use the bathroom, you had to move around behind the toilet in order to close the bathroom door. The door swung within two (2) inches of the commode.

I can understand charging a small access fee to use the telephone. I don't care for it, but I understand it. However, I do not understand how a place can, in good conscience, charge seventy-five (75) cents to make a credit card call, a local call, or a 1-800 call.

My car, which had been parked (expensively) for two nights was returned within the time they said they needed to retreive it. However, I have a remote control for my stereo on the steering wheel and it was turned around. I assume they knocked it off (not easy to do) and attempted to put it back without considering how it was supposed to be put on.

All in all, I was completely unhappy with the hotel. We were cramped, hardly had any room to move around in the hotel room. I plan to never return to this hotel. I would rather pay more at another hotel and receive better service, and a much better room.
Comments:3 Replies - Latest reply on 2005-01-19
Posted by Roger&Out on 2004-07-21:
I recommend the Inn On Bourbon St. Get a room on the Bourbon St. side that gives you access to the large balcony. It's been 5 yrs. since I've been there, but each stay has always been very enjoyable.
Posted by bill on 2004-07-22:
You might also want to try the Royal Sonesta, but be careful of rooms that face Bourbon street. The bar acroos the street plays live music to 3am (5am on weekends).
Posted by Virtualtravelagent on 2005-01-19:
Dear Dissapointed,
Next time call a live travel agent! Most agencies have access to discounted and negotiated hotel programs that can give you a discounted rate as good as if not better than the online competitors. The "live" travel agent not only will give you the total costs of the room and all occupants, but they can transmit the desired bedding to the hotel before your arrival. They are also there for you after the stay to go to bat for you with the hotel to resolve any problems you might have during your stay. A three star hotel is not a "great" category of hotel. A good travel agent might have suggested a better option for your stay based on your style, family members travelling or likes and dislikes...ie noise, amenities, location ect.... In this day and age, customer service is priority to keeping our clients, and "live" travel agents know this fact! I hope that next time you travel to an unknown destination you look for an experienced guide and not an online booking engine! It will make a much better trip! Sincerely Becky

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