XM Satellite Radio Complaint - XM Billing Cheats - XM Radio
I purchased a GM car in October 2008. As a function of the purchase you receive an XM radio trail, which the dealer insisted be setup prior to leaving with the car. In December, XM contacted me about renewing my usage. I spoke with them from my car, and "re-upped" for 3 months. They asked me about a longer term, but I expressly told them I wanted the 3 months (which I put on my credit card), and would decide later, whether to keep it. With the economy in the state that it is, I felt it was a guilty pleasure, not worth renewing, and elected to let it expire. Yes, I received advertisements asking me to renew from XM, but I threw them in the circular file. Then, in August, 2009, I received a collection letter. XM RADIO had put me into collection for 3 months, worth of air time - the 3 months following my expired time. When I contacted their customer service, they said, "you signed a contract that renews every three months, so you owe us." I shared with the helpless customer service, I did not sign any contract, but rather had a conversation on the car phone. Stunned, she was silent for a moment, and then returned with, "well you did not call us to cancel". I reiterated, " that's because I purchased my 3 months of air time, received it, and did not want anymore, so I did not renew it." Essentially, XM Radio is trying to make the consumer pay for their service, whether you want it or not. That is ridiculous, and unethical. They hope that if you are threatened with collection, most consumers will just pay, rather than have a black mark on their record. My complaint went to the Attorney General in the State of Illinois.