M & T Bank Complaint - Misinformation By Incompetent Reps
My husband and I joined M&T shortly after moving to NY and it has been nothing but a disaster. From the first week of being a new member we were hit with various fees and were treated harshly by the reps at the call center as well as the reps at the branch. Examples are how we were never made aware of how putting cash in the account after so called business hours will not be available until the next day. Needless to say we were charged a couple overdraft fees even though the money was there. The final straw with this corporate of thieves happened today when we were told we had seven overdraft fees even though the online account as well as three reps and the automatic tellers told us that our account was fine, everything was showing up as paid and we were told that nothing was pending. Now today we are told that there was an authorization hold that overdrafted several items even though we were shown and told that everything was fine and nothing pending. We spoke with a manager and were rudely told that the reps were wrong to tell us that all was well and it was our fault for following what was on our online account .
I asked if they would waive the fees and were told no. I feel that this was an illegal act to try to get more money from us. Needless to say we are going to close this account and get away from these lying thieves. We would strongly recommend that if you are not a member at this bank then keep it that way, stay far away from M&T and do not trust them.