Target Complaint - Unfair and just plain bad service.
VENTURA, CALIFORNIA -- I take vicodin for a back injury that I sustained at work a few years ago. I am a cna and do a lot of heavy lifting. My mom is also in the same boat. She also has to take vicodin for a back injury. We take the exact same med. Vicodin ES. 90ct. Neither one of us has insurance. For about the last 2years we have been getting our prescriptions from Target in Ventura. We were paying the same amount of money until about 4 months ago. All of a sudden they started telling me that I would have to pay 40$ for mine. They said that I was on some kind of program that had ran out. I didn't think anything about it at first. Then I found out that my mom is still paying 16$ for hers. That started me wondering what was going on. I called them and they said that they would fix it. Well, next time it still wasn't fixed. I sent my mom in there to pick up my meds and they tried to charge her more 40$ again for mine. So we had to call customer service again. The next month after that they gave me my meds for the same price as my mom. Then yesterday, I asked my husband to go pick it up after work because he works near there and our car is broken down right now. He came home with only 40 pills in the bottle and the price they charged him for that was over 20$. I called the pharmacy once again and talked to one of the girls there. She put me on hold and talked to the pharmacist. She came back on the phone and told me that they would honor the original price for the meds because that was the price I started with. I explained that it didn't make sense to me that they could charge 2 people with the same exact rx 2 different prices. They didn't have an answer for that. Anyway, the girl told me to have my husband bring all the paper work that came in the bag back to the pharmacy today and they would give him the rest of my pills and give him a refund for the overcharge. So, today he goes in there on his lunch break and they don't give him my meds or the money. They all just act like they have no idea what he is talking about. So he wasted his whole 30min going over there, he didn't get to eat. And the money that he was supposed to get back was supposed to be the money he was going to use for lunch. I have had nothing but problems with this pharmacy. The meds are almost never ready when they say it will be. They don't fax the doctor when it's time for refills. Or better yet, they say they will fax the doctor and then don't and when I call the doctor they say they never got a fax from the pharmacy. There is one girl that works there that is rude every time I go in there. I see her being rude to all the customers. I guess that is just her personality, but customer service probably shouldn't be her line or work. This was the last straw for me. I will never use that pharmacy again and I will never let any of my friends or family use it either.