Dollar Rent A Car Systems, Inc. Complaint - Once bitten.. - Car hire
DENVER AIRPORT, COLORADO -- I hired a car from this company, pick up in Denver, drop off in LA. The car was hired through Driveaway holidays in Australia and the rental supposedly included all insurance. When we reached Denver we were told by the supervisor that our insurance did not include roadside assistance - which would be an extra $7 a day plus taxes. If we did not pay this we would be liable for any towing charges if we broke down. He said the Australian company was at fault for not telling us this. We were also told that the compact car we had ordered would not be adequate in New Mexico and we should upgrade.
Three days after leaving Denver, in Colorado Springs, we had warning notices that the oil needed to be changed. We contacted Dollar who, after many phone calls, agreed to send a replacement - which was the compact car we had originally ordered.
We contacted Australia and were told that we did not need the extra insurance, but that Dollar said we could not cancel it until we reached a Dollar office and the nearest was in Las Vegas, by which time we will have paid for three weeks of unnecessary insurance.
Dollar seems to have no interest in the fact that their representative lied to us. We have hired from many companies in the past and never had problems like this. I would recommend that anyone who is lured by seemingly cheap rates should think twice. I will never use this company again.