Hyundai Motor America Complaint - 1999 Sonata Sub Frame Rust
I heard an extremely loud sound while driving my 1999 Hyundai Sonata GLS coming from the front passenger side of the vehicle and all of a sudden the front of the vehicle dropped significantly. I immediately stopped the vehicle and got out to see if I had hit something or to see exactly what had happened. Upon inspection the front passenger side A-Frame had completely rusted out of the sub frame of the vehicle causing it to break completely off. Thankfully I was travelling at a low rate of speed or it could have caused a major accident or even further damage to the vehicle.
Upon research it was discovered that there is a NHTSA CAMPAIGN ID Number: 09V124000 that addresses this same issue prompting Hyundai to issue a recall 089, however, when I contacted the dealership they stated there was no recall for this vehicle. The factory recall campaign covers vehicles in the "salt belt" and this vehicle was originally titled in Missouri and we owned it in Illinois which are both considered part of the "salt belt" as salt is used to melt ice on the roads during the winter months.
Hyundai consumer affairs was absolutely no help and they did nothing but contact the dealership...which in turn looked up the VIN and told them it's not covered under the recall. I told consumer affairs that I need someone in Hyundai to explain to me why this particular vehicle is not covered and they told me to look in my owner’s manual under "Alternative Dispute Resolution" which is absolutely garbage because that tells you to contact a third party for dispute resolution...why can't Hyundai answer my question, it's their vehicle and THEIR RECALL!!! I'm absolutely disgusted with Hyundai consumer affairs and I am appalled that they won't honor a SAFETY RECALL!