Best Buy Complaint - Biggest Rip Off - computer parts
LEVITTOWN, NEW YORK -- I bought a new computer a few months ago and then started playing a game that needed more video. I called Best Buy and they suggested a card to go with my computer which they didn't have at that store. They said I can get it online or at another store. I went online and bought the card. Within a few days the video card was making a ton of noise. I shut down the computer and then it wouldn't start again. I called Best Buy and they said the card must be defective and to return it. Meanwhile here I was with a dead computer. They suggested I get a new power supply which cost me more money. I didn't want to buy another video card at that point got the power supply and unhappily left the store. Well you can probably guess the rest it wasn't the power supply. I called Best Buy and after a few calls back and forth they agreed that as long as they tested the video card and it was defective they would fix the computer to bring it in. So we go back there and they tested the card it was defective but then they discovered it not only blew out the power supply but the mother board too. The story then changed and they said because they weren't the ones to install it that they don't have to fix it. (they knew they didn't install it from the start) We then called Best Buy again and went round and round even when I said listen to the call that says "bring it in if it was the video card that caused your damage we will fix the machine" They refused to help at all. The man that tested the video card and computer clearly stated to us that the video card burned out the power supply which in turn burned out the mother board. When the representative called the store they said well the video was defective but we have no clue what happened to the rest of the computer. I was lied to a total of three times in just one day. All to fit their needs and not mine at all. We then went to return the power supply that we bought and they wanted us to pay a 25 dollar fee for restocking. After throwing a fit with the store manager they decided to give me back my 25 dollars. I called the coporate office after all this and they said oh I am so sorry your computer is no good now we will send you a 40 dollar gift card to cover your troubles. I won't tell you what I told them they can do with their 40 dollar gift card use your imagination. I don't understand how a company can get away with saying one thing then when they find out it will be more work then they thought they can change a story and get away with it. Beware before buying things in this store because if there is anything wrong it is your fault and not theirs. I think that everyone this company ripped off should start some kind of class action suit and stop them from continuing to do this.