Toshiba America Consumer Products Inc. Complaint - TV Remote -Same button broke on 3 different ones
PEORIA,, ILLINOIS -- I purchased this television in May, 2005. Within a year, the volume down button stopped working. Toshiba told me it was a bad sensor, and they replaced the remote under the warranty. 14 months after I received the new remote, the same button broke. I asked Toshiba to replace the remote, because the same button broke again. They refused, because the part was no longer under warranty. I wrote to the Illinois Attorney General's office and I filed a complaint. Very soon after that, Toshiba called and said they would replace the remote. & months after I received the second remote, the same button broke again. All of the other buttons worked fine on all of the remotes, except on this third remote, the volume up button was starting to fail. I called Toshiba again, and again they refused to replace the remote. I told them that there is no way I was causing this problem, because all of the other buttons were working, and because I don't believe I could break the same button three times. I sent another complaint to the Illinois Attorney General, and Toshiba never responded. I am stuck with a remote where I cannot adjust the volume on the TV, and I cannot manipulate the menus. Why should I buy a fourth remote that is likely to have the same problem.
Also, two months after I attached a Hi-Def DVR to the HDMI input on the TV, I could no longer get a picture using that input. Comcast tried several DVR boxes and several HDMI cables, but none of them worked. I added this issue to the second complaint with the Illinois Attorney General, but Toshiba never responded.
I would recommend that anyone who does not want to have this experience think twice about buying anything from Toshiba. They obviously don't care about their customers.
I want Toshiba to continue to replace the remote as long as this particular button keeps failing. This is obviously a design flaw and not a end-user issue. I want them to pay to repair the HDMI input. The technology used in this TV was not up to par.