T-Mobile Complaint - $1500.00 phone bill
My cell phone service was turned off on Oct.5 and I was unsure why. I called and they told me it was for excessive text messages with a high balance and they didn't want me to incur more charges. They proceeded to tell me with a plan of 400 messages per line my daughter had 6400 text or so. They said they couldn't see the exact details since the billing had just closed and it takes a few days to process. They said that is why my service was disconnected. I asked them why they waited to disconnect until 6400 message charges were incurred and they responded by saying they have no way of knowing until the billing cycle closes. I asked them how they had no way of knowing since they said they tried to call on Oct.5 to let me know before the service was interrupted to see what was going on. They said they called me and I didn't answer, furthermore they called once and it was still after 6400 messages,6000 over my plan. I told them I understand it is not there fault my daughter racked up these charges, but why did they wait. Excessive to me is at a maximum of double your usual use. I asked why if in the past they never offered me or suggested a plan that would better fit our usage and there response was I am not sure, but from this point on we can put a limit on your daughter phone. I said it is too late. I can't afford to pay $1500 to have a phone for 1 month. They offered me to pay 25% now and the remainder every 2 weeks for the next month or so. I asked if they could just offer me the unlimited plan and they said it was too late. The charges are final we cannot change that. I finally asked them to send me a bill and disconnect my service as I could not afford this at this time and they suggested me calling my bank and taking out a personal loan. Obviously no bank is going to give a personal loan to pay a $1500.00 phone bill for a month. So now they are adding another $400.00 to my 1500.00 bill. So they are after me for $1900.00 for one month of phone service. I told them I would do my best to pay it off as I can afford it. I don't get how this can be fair. I am not saying it isn't part my daughter fault, but I have many friends that say they have helped them out when they have been over there usage and offered them an increase in plans so they wouldn't have to pay the overage charges. You shouldn't be able to help one and not another.