Travelocity Complaint - Travelocity customer service and business practices
I booked two tickets for my fiance and myself today to a flight from Manila to New York. Two hours later received a call from Embassy that her visa will not be ready for the time of the flight.
Called Travelocity right away and ask to cancel the booking.
Well 4 hours is a long time when money is involved. They told me there is nothing they can do and tickets are non refundable non exchangeable and basically they don't care whatever I will fly or not since my card was already charged. I'm not rich person and 1400 make a difference. So now I wonder how they still doing business. If you are about to buy a ticket from Travelocity, please do yourself a favor DON'T.
Just call airline directly and at least they will disclose all the fine print with you.
As myself I will never use Travelocity again, considering that I'm flying every year they just have lost a lot of money, much more that they made of this booking.
The only way to punish this kind of behavior is to take your business to another vendor, there is plenty around.
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