Wachovia Corp Complaint - And the next day and the next day...
I recently went into Wachovia with a paycheck after a while of no work, I was excited to pay my over draft fee and re open my account. When I went in though I was told that because my account was closed, my teller told me he would have to send it in with his work to the back office not recovery agency. My whole check, I received no receit for my check and was told that it would take up to 4 to 5 business days to make my account valid.
I was also going out of state so I needed the money. So it was 9 days later when I decided to call my bank to make sure everything had cleared and that my money was there.
It wasn't, I then called multiple representatives, agencies and departments and all seemed to have the same answer my money was not there and had not eve been processed. After even more phone calls I found that my check had been sitting in the rejected ledgers for these 9 days, showing me that if I had not called sooner it would still be sitting there.
After even more calls of hearing they did not know where it was I was finally able to talk to someone that actaully seemed like they wanted me to have my money back.
I was told my money would be posted in my account as of today 5pm eastern time. After calling yet again when my account was not registering I was told again that I would have to wait another day for MY money to post a midight.
So again I called trying to figure out what I could possibly do to speed up this and was again told nothing could be done, that my branch had sent the check in a way that was not normally done and told that because I choose to handle the matters that way it was not going to speed the check up. The fact that my bank choose this route for me did not change matters.
Now across the country with no money and still waiting on this check that might not even be in tomorrow. It seems very clear that the trouble it was causing me the client simply was something that was not important. I was told five days and was made to wait nine and now another day to wait for my money after they had already gotten the money I owed, and basically told me because of the route I took thinking my bank would know what was going on and guide me to help make the reopening easier, I have been sent a wild goose chase for my own money.
The timing for your money posting is not clear merely a ball park guess and that even when talking to multiple departments and hearing "the branches really don't have a real way and telling how long it will take to post through an outside agency, merely is what they hear" How comforting to know your bank doesn't even really know whats what.