Hewlett-Packard Company Complaint - Worst Technical Support Ever
UTAH -- I purchased the computer 20 months ago. The first complaint is it would get so hot I could not stand to have it on my lap. Then the optical drive started running with nothing in it and it got really hot, so I took out the drive. The bottom of that drive was so hot; I set it aside to cool and did not put it back in. I started out with chat support, twice, they did not know what to do they just told me that this particular computer had no recall. In an attempt to keep it short, I have spent a minimum of 15-20 on the phone. I have been sent 3 wrong optical drives the 4th one I had to remove the little attachment where the screw goes because HP changed it and it would not go in the way they sent it. All the time I'm making this adjustment there is a tech on the line with me and I'm telling him what I have to do. Once I fixed that problem and I inserted the disc my computer shut down. It would come on for 2 seconds and shut off it continued to do this and the tech had me repeat this procedure 3 times. Nothing changed. So then he sent me back to somebody and she said we will send you an optical drive. I said NO I've already been sent 4 can this computer be replaced. Now they're telling me it's not the optical drive it's the connection point that's causing the problem.
I haven't told you the worst part I just in the last 2 months purchase a desktop and another laptop from HP. I don’t know what I was thinking
But as a result of my experience and yours that I've read I'm sending both back and plan to check out Dell. I am so disappointed in these companies who insist upon using cheap tech support at the expense of customers. The only HP product I will have left are 2 printers 1 is a 3 in 1 a cheapie the other I use for my business it is a home based commercial printer.
So far I’ve had no problems with them. I bought a 3 yr warranty where someone will come to the house on the big printer. Thank God I won't have to deal with the Philippines or India. Oh, I forgot to say I have been hung up on and put on hold and no one comes back to me. I've been dumped. HP has no right to claim Superior Service & Support.