PO BOX 341, NEW YORK -- Over Telephone I authorized to charge my credit card in the amount of $350 for Home warranty on 5-26-2009. The contract should start on 6-1-2009. Before that date, I called and requested to cancel the contract. The Customer service cancelled the contract and wanted to issue the credit. Took more than 2 months, then I disputed through my credit card. After failing, I again contacted with Natiowide and they confirmed credit was issued on 9-13-2009. Now, at 10-8-2009, they are telling they are still reviewing. Everytime I called, they confirmed within 2 weeks, within 1 week, within 4 days, within 4 hours, with 48 hours credit will be issued. Never got credit. It's 5 months. I already have home warranty under American Home shield. I have following dates and contacted persons
6-26-2009: Jason billing was issuing credit
8-24-2009: Billing department, Jason wanted to issue credit
9-2-2009: Franklin confirmed a credit on 9-9-2009
9-11-2009: Franklin issuing credit by next 4 hours
9-12-2009; Franklin issuing credit next Wednesday
9-17-2009: Billing confirmed credit was issued on 9-13-2009
10-2-2009: Billing wanted 3-5days
10-8-1009: Billing wants 48 hours for review
Overall, I haven't signed any contract. I cancelled on time. They took more than 5 months and I believe, this company is doing injustice to many.
The Better Businees Bureau reporting it has grade of F (A-F) and complain counted around 400.
BBB processed a total of 408 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 408 complaint(s) closed in the last 36 months, 301 were closed in the last 12 months.
49 regarding Service Issues
49 regarding Service Issues
These complaints were closed as:
184 Administratively Closed
156 Administratively Judged Resolved
3 BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
22 The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
47 No Response
17 Company failed to respond to the BBB to resolve or address the complaint issues.
30 No Response
23 Assumed Resolved
2 Company offered a partial (less than 100%) settlement which the consumer accepted.
5 Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
9 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
22 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 Complaint was settled through BBB mediation.
2 Company cannot be located.
11 Company is out of business.
6 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.