Hotels.com Complaint - Hidden Charges and no guarantee
I recently booked a room at a hotel in Binhamton, NY through Hotels.com. Several days later I saw a $5.00 charge on my credit card from travelnow.com for booking fee. I contacted my bank about the charge and they advised it was a booking fee for American Airlines. When I reviewed the confirmation email from hotels.com I saw a that I was indeed charged a $5 booking fee. I contacted hotels.com about the fee as it wasn't stated in the reservation before I confirmed it. Hidden in the fine print of their website they mention that there will be a fee for booking rooms, I tried to contact hotels.com about this but they refused to discuss this and would not refund the booking fee. I asked them why I was charged by travelnow.com for an Amaerican Airlines service fee, but they would not respond. Hotels.com used deceptive and misleading practices and I will never use them again. My company books rooms throughout the world but we will not use Hotels.com ever again. Don't trust this company, because you may get screwed like so many others have.
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