Arc Disposal and Recycling Complaint - How was I supposed to know there was a grace period?

Review by Johanna on 2009-10-09
MT PROSPECT, ILLINOIS -- I just received my quarterly statement from our garbage collector today. They've changed the format on it a few times in the last year, but I noticed on the statement in big bold print "Due By 10/15/09." Today is 10/9, the statement date was from 9/30. That gave me approximately 4 business days to get them their money. Since I pay online, it's not a big deal; but what if I didn't?

So, I call the customer service line and voice my concern. The CSR on the other end said "Well, there's a grace period so it's not really due until the end of the month."

Say what, now?

I looked on my statement and nowhere on the front or the back did I see any mention of a "grace period." Nor did I see anything that alluded to the possibility of a grace period such as a phrase saying that a late fee would be assessed if the payment was not received by 10/30/09. All I saw was "Due by 10/15/09." As far as I'm concerned, the due date is the due date unless otherwise stated (like on my mortgage statement). No way was I going to take the word of some random CSR. I paid the bill right away. Just goes to show you, read your bills when they come in.
Comments:2 Replies - Latest reply on 2009-10-22
Posted by zuirch on 2009-10-22:
Hi, clutzycook. I've been looking to pay my Arc bill online for a long time now. How are you doing it? I don't see any thing at their website.
Posted by Johanna on 2009-10-22:
Hi zirich, I pay online using my bank's bill pay feature. I don't usually mess with a company's bill pay website. Too many usernames and passwords. One stop shopping is how I roll!

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