AUTORENT SIA Complaint - Autorent SIA Scam - Car rental Riga
RIGA -- This summer I tried to rent a car in Riga, LaTVia. Selected Autorent SIA, (www.rentalcar. lv) a company listed on the airports website. After booking and paying in advance around 430 euros all seems fine. Until I received this email, 2 weeks prior of the supposed rental date:
To the Ltd. „Autorent” customers
Unfortunately we have to inform that, in the result of the world and the economic crisis in LaTVia, Ltd. „Autorent” for this moment are in front of an actual insolvency.
By taking into account above mentioned:
1) unfortunately we can not provide your ordered car rental service, so we ask to take it into account in advance and to look for other car hire opportunities,
2) at this moment the court’s application about Ltd. „Autorent” admission of bankruptcy is being drawn.
Information about paid money refund possibilities and order will be given later. For these questions you will have to contact the court-appointed administrator.
With apologies for the inconvenience,
Member of the board,
I called them right away, they confirmed the email! First they told me they would refund, but could not tell me when. When I told them I was going for a refund by my cc company they told me they actually could provide the car, but I should call back 2 days later. Of course I did not believe this.
Luckily I have been able to get my money back from my cc company. When in Riga I was told by another rental company that this type of scam is common for Autorent SIA, whenever they do not have the requested (and paid!) car available they just send these emails. On the internet I found at least one other example, this time from a dutch couple with the same problems.
Never rent from Autorent SIA in Riga, LaTVia. And never pay in advance!