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AUTORENT SIA Complaint - Autorent SIA Scam - Car rental Riga

Review by webloem on 2009-10-10
RIGA -- This summer I tried to rent a car in Riga, LaTVia. Selected Autorent SIA, (www.rentalcar. lv) a company listed on the airports website. After booking and paying in advance around 430 euros all seems fine. Until I received this email, 2 weeks prior of the supposed rental date:

***************

ANNOUNCEMENT

To the Ltd. „Autorent” customers

Dear customer,

Unfortunately we have to inform that, in the result of the world and the economic crisis in LaTVia, Ltd. „Autorent” for this moment are in front of an actual insolvency.

By taking into account above mentioned:

1) unfortunately we can not provide your ordered car rental service, so we ask to take it into account in advance and to look for other car hire opportunities,

2) at this moment the court’s application about Ltd. „Autorent” admission of bankruptcy is being drawn.

Information about paid money refund possibilities and order will be given later. For these questions you will have to contact the court-appointed administrator.

With apologies for the inconvenience,

Kind regards,

Member of the board,

Dainis Kanopa


***************
I called them right away, they confirmed the email! First they told me they would refund, but could not tell me when. When I told them I was going for a refund by my cc company they told me they actually could provide the car, but I should call back 2 days later. Of course I did not believe this.

Luckily I have been able to get my money back from my cc company. When in Riga I was told by another rental company that this type of scam is common for Autorent SIA, whenever they do not have the requested (and paid!) car available they just send these emails. On the internet I found at least one other example, this time from a dutch couple with the same problems.

Never rent from Autorent SIA in Riga, LaTVia. And never pay in advance!
Comments:1 Replies - Latest reply on 2013-12-16
Posted by holio on 2013-12-16:
I had also a bad experience with car 4 rent in Latvia

Car4Rent in Latvia tries to scam you

People beware. Don’t rent a car with Car4Rent in Latvia!

They are guilty of unfair practices.

They appear to be a very cheap car company, but when you read the contract in detail, there will be a lot of extra rules for extra charges: insurance, crossing the speed limit, crossing the border, not washing the car, …

Then they will try to take a deposit from your credit card, but they will only present this as an alternative for an insurance you have to pay daily.

What they don’t say or mention in the contract is that they track all your movements (speed, whereabouts, …). Afterwards they will use their tracking system to charge you as much as possible of extra costs.

Why are they scamming you?

The client has the right to be informed that will be tracked, certainly is the intention of the car company is to charge as much as possible afterwards on your credit card from the deposit you gave. It is a misleading construction.

The charges are totally out of proportion, for example crossing the borders of Latvia without mentioning this on beforehand will cost you a 100 extra Lats.

Imagine this: every time you would have crossed the speed limit they could charge you an extra amount! Are they playing cops now? The extra charges can go up to 300 Lats.

Lesson:

It is better to pay a little bit more and rent your car with a reliable and famous car company. They don’t do in unfair practices because they don’t want to risk reputation damage.

If you are interested in learning more about these king of unfair practices, read these articles about some similar American cases:

http://articles.latimes.com/2004/apr/04/travel/tr-insider4

http://writ.news.findlaw.com/ramasastry/20050823.html

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