Sears Complaint - Kenmore Elite Trio refrigerator
I purchased a Kenmore Elite Trio refrigerator almost 3years ago. It is model # 795.77563600 and cost approximately $2300. It worked fine until about now. It stopped running and gave the error message ER FF. The manual was no help but after researching on the internet I found that the FF was for freezer fan. The problem was that ise build up had caused the freezer fan to stop turning. This had happened to a number of people and the fix was to use a hair dryer to defrost the back of the fridge. I opened my fridge and could smell a burning plastic smell. After a little investigation I discovered that the lights are now remaining on in the interior of the fridge. they had gottne so hot that the plastic surrounding the light casing had begun to melt, not to mention that my fridge was running at full capacity continually to combat the extra heat that was being produced inside the fridge. So I called Sears...they of course are very sorry and will be happy to send someone out to my home to repair it for $75 plus the cost of parts and labor or if I buy a one year warranty for $261...neither of which are acceptable for an obvious manufacturer defect. I saw talk on one or two websites about a possible class action lawsuit of which I would be happy to join at this point. These fridges are obviously covered in design flaws and even downright dangerous as some have cause small fires due to the light problem. What does Sears and LG intend to do about this??? I look forward to an answer as I continue to search the internet, make calls and write e-mails about this issue until I get some resolution.