Window World Windows Houston Texas Complaint - Replacement Windows
HOUSTON, TEXAS -- Window World Windows, Houston Texas --- PLEASE ALSO READ MY FOLLOW UP
My Husband called to see if our replacement windows were in and that is when they scheduled to come out. The appointment was set up for early Friday morning at 7:00 A.M. about 9:00 A.M. my husband called and they were on another job, they said they would be at my house at 11:00 A.M. It rained on them where they were so it took longer than they thought it would. Finally they called again about 12:30 P.M. and said they were an hour away, my husband called them again at 2:30 P.M. and they said again they were an hour away. They were told that the radar was showing about 4:00 P.M. we would get rain, well guess what they waited until 4:00 P.M. to show up so they said they would be back the next day (even though the rain ended 1/2 hour later). They said they had two other appointments first (in other words if they bump you, you still have to wait) but they would be at our house by 3:00 P.M.
We just received a call at 3:30 P.M. and again they said the job was taking longer than they thought but not because of rain this time. Will try again tomorrow they said. So we are still waiting on our windows. The few dollars we saved between window world and Homedepot is not worth the aggravation. We have replaced several windows with Home Depot and have never had a problem with workers showing up when they say. So for two days I had to stay at the house waiting on them for NOTHING.
Obviously Window World does not have enough installers to cover the area but if they keep working like this I don't think they will have to worry about it. We have not received the windows yet but the salesperson said they are the exact same window we got from Home Depot so I already know I like them. Next time I will go back to Home Depot for the extra couple of bucks!!!!