Unitrim Direct Insurance Complaint - Nightmare Company
Unitrim's client hit me while I was at a stop, hitting me at an estimated 45 -50 mph. I was hurt, (neck, and back sprang). Within three days they had return their clients call and arranged to see their client’s car within four business days. Client gave me the information, and I had a claim number within the third day of the accident. The nightmare begins. I left more than 12 messages to the claims adjustor. She never called me back. I finally called a supervisor on the fifth day. His lack of professionalism quickly made me think that he was probably the janitor, playing supervisor. This person named Neil, made up every excused for why the adjustor hadn't called me. One of the many excuses was that she had not been able to contact her client yet. I then called the client (girl that hit me), oh did I mention she hit me because, as she said, "Sorry, I was fixing my contacts." I think she was texting and is so stupid and scare that she thought she had to make up an excuse / reason to why she rear ended me, and that's why she said she was fixing her contacts. lol.
Anyways, I called this girl to ask her if she had spoke to her claims adjustor and she said yes, in fact two days after the accident. I called back this jerk Neil and told him that he was a liar. I aslo told him that because I have left more than a dozen voice messages to the claims adjustor and that it was now going fourteenth day since the accident, and I have still not receive one call from their office. I told him that they didn't need to contact me after all and that they would be contacted my attorney. I then hired an attorney to handle this company. Bottom line, ok they took care of their client, other clients I have spoke to have the opposite treatment and canceled them as soon as they could. However by not respecting the reason you have insurance with them, which in case you have or cause an accident, that they will take care of the expenses so that you will not end up being sued, made to loose your home, or cause to go to jail. People like me who only wanted their new car repaired, and doctor bills paid, was force to hire an attorney to help. At the end and due to their lack of responsibility, not returning calls, or because they didn't even call to see if my injuries were serious or life threatening, they added to the injuries, by causing more stress and suffering. I really want to go to trial now. I will make sure that I tell everyone I know to never use this company. All what I have said can be proved. This company won't last long and will end up costing any of their clients a lot more money that if they were to pay well known companies like farmers or state farm, $50 - $ 100 more for insurance would be my guess and well worth it. Unlike Unitrin, those companies are very professional and probably don’t double as the janitor.