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Lil Country Paws through eCrater/Google Complaint - Unclear description of what you are purchasing, unsatisfactory customer service

Review by Lindawag22 on 2009-10-11
I ordered a Frontline Plus Flea Treatment Kit for my 86 year old mother's dog. When I received what they called a Kit there were only 2 large pipettes to apply the frontline treatment to the dog. All the frontline we have purchased in the past has been about half the price of what they have it for at veterinarian and we have always received a pipette for each month. THis company needs to add a warning that the consumer will have to MEASURE, DIVIDE and STORE 2/3 of this mixture - When I complained I got an e mail back stating this was "precisely" what I ordered. I did NOT appreciate the tone of their letter. I will never order from them again based on this customer service. It was also difficult to return and receive back what I had spent.
Comments:6 Replies - Latest reply on 2009-10-12
Posted by jktshff1 on 2009-10-11:
Why did you not go where you have been purchasing it if you were satisfied?
Posted by Anonymous on 2009-10-11:
I think they are VERY clear on what you get. From their Ecrater sales page:

FRONTLINE PLUS MULTI PURPOSE KIT for Cats & Dogs

This is the same method many veterinarians and rescue shelters use. For very little work, you can save HUNDREDS of dollars each year. The large tube of flea medication is the EXACT medication found in the boxed version with individual doses. Save money by dividing the flea medication yourself. We will provide you everything you need to properly measure and apply each dose on your pets' skin. Include are detailed instructions with the precise dosage amount that your pet needs.

WE ARE SELLING YOU A KIT THAT CONTAINS 1 LARGE, FACTORY SEALED, 4.02 ML TUBE OF FRONTLINE PLUS. ALL FRONTLINE PLUS FOR DOGS CONTAIN THE EXACT SAME FORMULA, REGARDLESS OF SIZE. THE ONLY DIFFERENCE IS THE DOSAGE AMOUNT.
Posted by PepperElf on 2009-10-11:
if multiple pets are infected it might be a good idea to treat the house too, like a flea bomb or some other large-area-treatment method

Posted by old fart on 2009-10-11:
Is your mother 86 or is your dog 86...?
Posted by PepperElf on 2009-10-11:
lol.... if the dog was 86 wouldn't that be a guinness record?
Posted by jktshff1 on 2009-10-12:
no, I drank 90 of them one time.

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