Continental Airlines Complaint - Didn't even fly yet and already a terrible experience
Didn't even fly yet and I already getting shafted by Continental. Truly amazing. Ok so here goes. This review is in regards to not only customer service, but point one pass mileage discrepencys and just plain information discrepency over all.
On 10/11/09 I called up Continental international customer service number for cities in other internation locations at the number of 800.231.0856. I had actually called this number a total of 4 different times and each tie I received basically completely different information trying to use onepass miles for internation flight. The information discprepency is as follows.
I would be flying from Los Angeles to Saigon Vietnam. The first call that I made was with a gentleman that after a looooooong time stated that there was a flight available at the price of 110,000 points. I thanked him very much and hung up. Called back again less than a minute latter and spoke to a gentleman named Manuel. He found in a short time that there was nothing available at all. After sounding depressed thinking mybe the seat sold out already or what ever, he then ended up finding a seat after all. It would normally cost 70,000 miles round trip in coach how ever there was only a coach seat there, and a business class seat available on the way back. This would make the total mileage 95,000 round trip. Called back again less then a minute later and spoke to a woman named Jenny. Right off the bat she stated that there looked to be nothing available for the dates mentioned and none that she could forsee in the immediate future. She was VERY dis interested and short in her words as far as wanting to help me. I had mentioned that I had just spoken to someone one and her exact words were "Well let me tell you something. They are looking at the EXACT same thing that I am looking at ok. We have the same exact system and computer set up so I guarantee you what I'm telling you is what is available trust me". I never even heard any computer keys being pushed like I had on all the other operators. On my last call again less than a minute later I got a girl named Mary. She was very nice. She stated that there was availablility and that the round trip was 70,000 miles as well as coach also being available round trip no problem.
Discrepencys every single call. Wow what the hell is going on here. I flew with china airlines before and everything was a complete breeze. Its a shame we get shown up on so many things in life by other countries including in this case flying.
Ps. if you book less than 21 days in advance be prepaired to pay $75.00. Good Luck playing roulette everyone! I'm flying china airlines again. It was beautiful. My ass don't trust discrepencys for the haul of over 30+house round trip and changin planes etc no way. What a crap company really surprised.