Gap Complaint - Gap's new return policy - Gap kids return policy is too stringent
Gap kids return policy is too stringent - Complaint
ATLANTA, GEORGIA -- Gap has recently revised their return policy. I purchased some shirts in different colors for my 9 year old daughter September 6th. It finally got cold enough to wear them and they were too big. We went to the store today to return them. Their new return policy, if you buy something from Gap Kids is 30 days period. If you are 1 day over 30 days you cannot return it, even with a receipt except for the current price. I paid $16.50 for the shirts and they are now marked down to $4.50. Even though I have the receipt showing what I paid, because it is over 30 days I can only get the sale price. I can't even get a merchandise exchange. This gives you virtually NO TIME to return or exchange items if it doesn't fit. We went today because she was out of school, and she would be with me to try on clothes. I am very upset and will not purchase anything from a Gap store again. Oh, and if you buy in the baby gap section you get 60 days instead of 30 days!!! Like that makes any sense. I am furious and will NOT be shopping at any Gap storage again.