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Gap Complaint - Gap's new return policy - Gap kids return policy is too stringent
Gap kids return policy is too stringent - Complaint
ATLANTA, GEORGIA -- Gap has recently revised their return policy. I purchased some shirts in different colors for my 9 year old daughter September 6th. It finally got cold enough to wear them and they were too big. We went to the store today to return them. Their new return policy, if you buy something from Gap Kids is 30 days period. If you are 1 day over 30 days you cannot return it, even with a receipt except for the current price. I paid $16.50 for the shirts and they are now marked down to $4.50. Even though I have the receipt showing what I paid, because it is over 30 days I can only get the sale price. I can't even get a merchandise exchange. This gives you virtually NO TIME to return or exchange items if it doesn't fit. We went today because she was out of school, and she would be with me to try on clothes. I am very upset and will not purchase anything from a Gap store again. Oh, and if you buy in the baby gap section you get 60 days instead of 30 days!!! Like that makes any sense. I am furious and will NOT be shopping at any Gap storage again.
Comments:
Posted by justthefaxx on 2009-10-12:
A 30 day policy makes it pretty clear to me that if you are 1 day over 30 you cannot return the merchandise. Seems pretty straightforward. I'm sure it was on your receipt that you didn't look at.
Posted by karleebarlee on 2009-10-12:
it gives you plenty of time to return things ... it gives you 30 days. how much time do you need?
Posted by SteveWiginowski on 2009-10-12:
Why didn't your child try on the shirts earlier? I understand that it wasn't cold enough to wear, but it shouldn't effect trying them on. It would certainly be nice if you could return the shirts and then get 3 for the price of the 1 that you are returning. Would you be satisfied if they allowed you to return your shirt for a smaller size only? That sounds to be the most fair way to resolve this.
Posted by andbran on 2009-10-12:
this is actually a policy where ever you go. so unless you can make your own clothes learn to accept it.
Posted by KingJames on 2009-10-12:
there are a lot of valid complaints regarding poor customer service. then there are the invalid complaints where customers need to take accountability. how is a 30 day exchange period virtually no time?
perhaps clothing stores should start posting the following signs at the registers.
"if you are buying an item now that you will not be wearing within the next x [insert return policy here], be sure to try said item on in the event you find you need to exchange for a different size."
would that help? doubtful.
perhaps clothing stores should start posting the following signs at the registers.
"if you are buying an item now that you will not be wearing within the next x [insert return policy here], be sure to try said item on in the event you find you need to exchange for a different size."
would that help? doubtful.
Posted by zzrokk on 2009-10-12:
Assuming that you bought the clothes one ar maybe two sizes too big the chances are that little Suzy will have grown into them by the first of the year. Chill.
Posted by spiderman2 on 2009-10-12:
I think their policy is fair. 30 days is adequate time to buy something and find out if it fits. Its not like you are forbidden to try a long sleeve shirt on until the thermometer hits a certain temperature.
Posted by Nohandle on 2009-10-12:
I think it's very difficult to anticipate a growing child's size several months out for any indidividual wanting to purchase in advance but at least those shirts weren't too small. Your daughter can't wear them now but she probably can in November, December or January. That won't help you any now with her clothing needs, but I now don't know of any store that will let you exchange for the same product in a different size. It's come to this in almost every store... wait until you actually need the product and hope there is something left.
Posted by bearkatkitten on 2009-10-12:
"I purchased some shirts in different colors for my 9 year old daughter September 6th. It finally got cold enough to wear them and they were too big."
That's also why you have your child try on things BEFORE you buy them. The clothing may be in a size your child wears, but things don't always fit the same nor are sizes the exact same from store to store.
I'm sure you were just trying to be proactive and getting a great deal on shirts or whatever, but when it comes to clothing, it's better if your child or whatever try them first before purchasing.
As for the return policy, it was probably changed for a reason... a reason that most consumers can't fathom, but it's for a reason.
That's also why you have your child try on things BEFORE you buy them. The clothing may be in a size your child wears, but things don't always fit the same nor are sizes the exact same from store to store.
I'm sure you were just trying to be proactive and getting a great deal on shirts or whatever, but when it comes to clothing, it's better if your child or whatever try them first before purchasing.
As for the return policy, it was probably changed for a reason... a reason that most consumers can't fathom, but it's for a reason.
Posted by PepperElf on 2009-10-12:
And here's a couple more options to consider.
1) Donate the clothing to a charity and use it as a tax write off.
2) Put it in storage and wait until next year. Children do grow.
but yes... bkk is right... you normally have the child try the clothes on FIRST, then you buy.
Waiting until it's cold for her to try them on is a bit... well it's a bit like waiting to do a term paper until the day before it's due.
1) Donate the clothing to a charity and use it as a tax write off.
2) Put it in storage and wait until next year. Children do grow.
but yes... bkk is right... you normally have the child try the clothes on FIRST, then you buy.
Waiting until it's cold for her to try them on is a bit... well it's a bit like waiting to do a term paper until the day before it's due.
Posted by raven2002 on 2009-10-12:
Well, to look at it from a positive view....the shirts are too big, so your little one can grow into them.
Posted by Ytropious on 2009-10-12:
30 days is plenty time to find time to try some shirts on, why did you wait to day 31? Where is the threshold OP? Would you still need a return on day 37? A policy has limits, if it didn't there would be no point of having one.
Posted by zzrokk on 2009-10-13:
I beg to differ Tomah, the OP's premise may be flawed but their spelling and sentence structure was "spot on" in my opinion and they did provoke thought here for two days.
I give Carrie a great big (VH) in the spirit of being informative.
I give Carrie a great big (VH) in the spirit of being informative.
Posted by Principissa on 2009-10-13:
How do you figure 30 days is plenty of time? If these were a gift purchased in advance how would the person know if they fit or not? I buy my kids Christmas pj's and a few new shirts every year when I find them in October/November. If they're too big great, if they're too small (even though they are the correct size) I'm still within in the time frame to at least do an even exchange for a larger size.
To the poster, if the shirts are too big you can save them for next year when she can wear them, so it's not a waste in the long run and it's actually saving you money by not having to get her bigger shirts next year! :)
To the poster, if the shirts are too big you can save them for next year when she can wear them, so it's not a waste in the long run and it's actually saving you money by not having to get her bigger shirts next year! :)
Posted by KenPopcorn on 2009-10-13:
How is 30 days no time?
Posted by LadyScot on 2009-10-13:
Oh really, you are right on. No matter what a store puts their return policy, it still will be too short for somebody.
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