Nissan Complaint - Didn't Receive Notification That My Account Was Handed To 3rd Party Collector.
I am very disappointed by the non-action of Nissan. I co-signed a loan and the payments were being made by the primary account holder. The primary account holder made a payment every month, some on time and some late that I am aware of. I rarely received a call from Nissan demanding payment since the primary account holder was making payments. In the month of September 2009 I made two payments totaling over 600 dollars. The account at that point was up to date. The primary account holder was going to make the final two payments to the account to pay it off early. Let's just say the remaining amount of the loan is under 600 dollars. Nissan did not contact me by telephone or by letter nor did they contact the primary account holder who I co-signed with that they are sending our account to a collection agency for the remaining amount. So I get a call at my work demanding payment for the remaining amount from the collection agency. I told them on the phone that I don't have the money and that I cleaned out my savings to make the last payments 2 weeks ago. They did not care, they demanded the last amount.
I told them on the phone that I don't know who they are and why they are calling me. They told me that Nissan handed our account to them and I told them why because the account is current and that Nissan never notified me of this action on our account. They told us that we must have broken some type of agreement with Nissan. I didn't understand so I ended up calling Nissan. I couldn't get any logical reason why they didn't tell us by letter or phone call that they are no longer handling our loan. So basically my complaint about Nissan is the non-action of not receiving any kind of correspondence that our loan was handed over to another company I never heard of. I was shocked by the call I received and I just don't blindly trust somebody I have never worked with directly. I did not give that new company any money and I will not until I receive something in writing from them. I am disappointed in Nissan for not advising me about the actions they took with my account. For this I will never purchase a car from them again, even with cash.
The primary account holder on our loan was paid every month and I even made some payments to the account. So, I will never do business with the company again. There is no point for me to as I am just very disappointed. It feels pretty crappy being caught off guard with zero warning. Customer Service is very important these days, especially with the current state of the economy.