American Furniture Outlet Complaint - It's Discontinued
COLORADO -- I recently picked out an area rug at AFO's Ft Collins store. The saleswoman said I was lucky because there where two left at anther store, and I could pick up it in a few days. I brought it home to find the rug was not rolled up correctly and The fibers were crushed over creating distinct lines. I called the store, to find out I was lucky for a second time, as they had one rug available. I switched out rugs just to have the same problem. I called customer service, to be told this rug is no longer sold by them. They offered me a floor model from a store 75 miles away. I asked about them delivering the rug to the Ft Collins store, they said these stores are not connected. I was also told the rug was unavailable due to the fact it would take months to get a new rug from Saudi Arabia (the slow boat from Middle East). I was also told this could be a "value rug" and my expectations were to high. I paid 300 dollars for the rug. These rugs are readily available at other stores. I have decorated the whole room around this rug so I must live with the defective rug.
This is not the first discontinued item I have brought there I was unable to get replacement rubber feet for bar stools that I purchased 1 month earlier PLEASE ask about future availability of your purchases. and hope you never need real help from American Furniture Outlet.