Time Warner Cable Complaint - Time Warner Cable Lost My Money
MYRTLE BEACH, SOUTH CAROLINA -- I've never had such a hard time paying a bill in my life. It appears to me that Time Warner Cable could mess up a one car funeral.
I paid $100 to them on Sept. 27th 2009. They showed the charge on their end as denied. They ran two totally separate amounts (they equaled $100) but I didn't authorize 2 transactions, I authorized one.
So fine, I go to pay my bill in full (almost 2 weeks later now). I did not know the bill was not paid. No letter in the mail, just a call from their collection department.
Okay, fine. I'll pay over the phone. I went through their automated process over the phone, got approved and got the confirmation number.
The money ($195.18) came out of my account on Oct. 7th. However, on THEIR end, it showed denied. This is money I can't get back.
The bank has it in the "pending" status which means the money is OUT of my account but Time Warner Cable didn't process it for some reason.
In the meantime, my internet was disconnected and my cable t. v. is being shut off soon.
When I talk to them they just say "well it shows up denied on our end. you'll have to pay cash".
I got a letter from the bank stating it is approved and a transaction statement showing the approval with the date and time of approval and I faxed it to them while I was on the phone with the "customer no service" rep.
Meanwhile, my internet is down and my TV will be off soon. They will not turn it on for me while they fix THEIR error. I run one internet business and one brick and mortar business, both of which requires the internet.
I don't know when the issue is going to be resolved, it at all. Needless to say, I'm canceling their service.
As of October 19th I'll have HTC cable (our local phone service). Their cable and internet is faster and cheaper, plus I'll get a router for my laptop.
Customer No Service sucks. And the worst thing is you can't do anything about it because they don't care.
My advice, if you have any other option of TV or internet in your town go with it because Time Warner Cable is too difficult to deal with.