Courtyard by Marriott Complaint - A Nightmare of a Stay
ALEXANDRIA, VIRGINIA -- I stayed at this hotel this past weekend and will never go back. I booked a room with two double beds but when I arrived only a king room was available. Okay, that's no big deal, it happens, I thought. Well that was just the beginning of the adventure. We got up to the room, unpacked and I sat on the bed to relax for a few minutes. Within five minutes, both my friend and I started to break out in hives (mine worse than his). We called down to the front desk and told them what was happening and they changed our room. We were still broken out in hives but we figured it was probably left over from the previous room, so we decided to go to sleep. The next morning when I woke up, my eyes, my lips, my throat, my hands, and my feet were all swollen. Obviously it was the bed. On our way out to get breakfast we stopped by the front desk to tell them of our predicament. They advised us that some guests do have allergic reactions to the industrial soap they use so they could wash our bedding and towels in Tide (this was the first time I ever had an allergic reaction to any hotel bedding). We went out to breakfast and came back to the room to pick something up before we went sight-seeing in DC and the maid was in the midst of cleaning our room. Our bed had already been made and I asked the maid if the front desk had told her to wash the sheets in Tide, she stated yes they had, and we left. We stayed out most of the day and arrived back into the room around midnight. Again, five minutes after sitting on the bed I broke out in hives. The sheets had never been washed in Tide and still smelled of the industrial soap. We called the front desk and they stated that they would wash new sheets and then bring them up to us. About an hour later the security guard showed up with new sheets, handed them to us and left. We started to make the bed and discovered, the fitted sheet was for a double bed and not a king bed. My friend, went downstairs with the sheet to tell the front desk of the mix up and was told "what do you want me to do about it, there's nobody here". He said well there was someone here to wash these sheets, have that person wash a king sheet. The only two people running the hotel at this point were the front desk person and the security guard. They told my friend that he would have to go to the maids' closet to pick out a sheet if he wanted that done. My friend went, picked out a sheet and handed it to the front desk clerk. An hour later, the fitted sheet showed up washed in Tide (they had never given us a blanket, only sheets). We went to sleep and had no issues. The next morning we went out and returned in the evening to find that the maid had replaced our sheets with those washed in the industrial soap (we never put the card on the bed that was provided if you wanted your sheets changed). We again called to notify the front desk of the issue, but now they just didn't believe us stating they had made sure to tell housekeeping what kind of sheets we needed. I literally had to go downstairs to show them the hives that started to break out after laying on the bed for five minutes. Again they said they would have sheets washed in Tide. A few minutes later, a maitenance person showed up with sheets in packages. He didn't speak much English so he was hard to understand but we think they were brand new sheets that had never been used. He ended up leaving the sheets there and showing up an hour later with the Tide-washed sheets. He made the bed for us but it took a half hour. We had no issues after (we checked out the next morning)
There are some other things to watch out for at this hotel. The parking lot is not big enough and you often have to be issued a pass to park in the lot next door. Also, the parking spots face the wrong way. The building is also in the middle of a contruction zone (although that's not their fault).
There are some good points to this hotel, however. It's a fairly good bargain if you're looking for an alternative to high-priced DC hotels. The Metro Station is just down the block. The on-site hotel parking is free (if you could get a spot). Everything is extremely clean and they provide free internet and office services.