John Deere Company Complaint - JS25 ran like a dead Deere and Customer service just as impressive
MOLINE,, ILLINOIS -- After 45 days of ownership and a handful of uses, our JS25 stopped running. We took it to our local John Deere dealer expecting that everything should be covered after only 45 days. Unfortunately, according to the service dealer, we had not used oil. OF COURSE we put oil in the mower, we're not stupid. While speaking with the service manager about this problem, oil leaked out of the mower while it was on it's side. OBVIOUSLY oil was used!! After sending pictures to Briggs and Stratton, our warranty claim was denied. We then went to John Deere customer service, which was not helpful. After escalating to a manager in the customer service department a case was opened. After waiting 3 weeks, we are now told that they will not honor the warranty either. So 2 and a half months later, we still have no mower. We spent $350 on a lawn ornament. DO NOT BUY a mower from John Deere!!!